Practice Liaison

Position Summary

Connects Katie’s Way with military installations, veteran support organizations, military healthcare facilities, community organizations, providers, therapists, and other mental health practices to build a referral pipeline of patients to Katie’s Way.

Essential Functions

The key responsibilities for this role include, but are not limited to:

• Be a team player. Be positive. Be ready to make an impact.
• Cultivate and maintain strong relationships with military installations, veteran service organizations, and military healthcare facilities to promote our services and facilitate patient referrals.
• Establish and strengthen connections with healthcare clinics, providers, and organizations to promote our services and facilitate patient referrals.
• Act as a liaison between our organization and military personnel, veterans, and their families, offering information, resources, and support as needed.
• Collaborate with military healthcare providers and administrators to ensure seamless coordination of care for military patients transitioning between military and civilian healthcare systems.
• Organize and participate in events, workshops, and outreach activities to engage with military personnel, veterans, and their families, raising awareness of our services and advocating for their unique healthcare needs.
• Identify opportunities for improvement and innovation within our organization.
• Organize and participate in events, workshops, and outreach activities to engage with community healthcare organizations and providers, raising awareness of our services.
• Stay informed about military healthcare policies, programs, and initiatives to better serve our military community and address their evolving needs.
• Participates and actively seeks continuous career development to enhance and sharpen liaison skills
• Documents concisely, precisely, and accurately on all records or documents as indicated by policy.
• Maintains confidentiality of all employees, patients, clients, and company information
• Participates in department and company meetings, as well as professional development activities.
• Understands HIPAA regulations and maintains confidentiality of all employee, company, patient, and/or vendor information.
• Has read and understands the company’s HIPAA Privacy Policy and complies with all regulatory requirements including HIPAA, OSHAA, Employee Handbook, and all other company policies and procedures.
• Performs other job-related duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent (associate degree in a related field preferred)
• Experience working in a healthcare setting with medical terminology knowledge and prior patient care experience

Knowledge, Skills, & Abilities

• Self-motivated with the ability to connect, develop, and maintain relationships with mental health and military partners including accessing military bas
• Prior experience in marketing and/or sales with a proven track record in generating leads and converting them to sales
• Previous experience working with military personnel, veterans, or military healthcare systems and/or community organizations, doctors, and other mental health practices
• Demonstrates an understanding of military culture, healthcare benefits, and support services available to military families.
• Demonstrates excellent communication, empathy, and active listening skills, with the ability to effectively engage with individuals from diverse backgrounds.
• Proven track record of building and maintaining relationships with military stakeholders, including military leaders, healthcare providers, and community organizations.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a high degree of adaptability and resilience.
• Proficiency in Microsoft Office Suite and CRM software.
• Must have a reliable transportation and a valid driver's license and willingness to travel locally and occasionally regionally as needed.
• Demonstrates a proven record in setting and meeting company objectives.
• Demonstrates proficiency using Microsoft Office Suite
• Demonstrates effective verbal, written and interpersonal communication skills with a proven history in effective customer and inter-company communication.
• Demonstrates proficient organizational, time management and follow-up skills.
• Must be team oriented and possess a positive attitude with a demonstrated ability to collaborate effectively with others to achieve departmental and company objectives.
• Demonstrates professionalism, discretion, and confidentiality.
• Demonstrates a desire and commitment to promote and share Katie’s Way mission, vision, values, and culture.

Job Type: Full-time

Pay: $50,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a reliable transportation?

License/Certification:

• Driver's License (Required)

Work Location: In person