Practice Manager (Accountancy)

Mazuma are a modern, tech-enabled accountancy practice based in South Wales. Known for leveraging leading cloud accounting platforms, we prioritise exceptional client care, efficiency, and continuous process improvement. Due to our ongoing growth, we are looking for an experienced Accountancy Practice Manager to step into a newly created leadership position, taking full ownership of our daily operational delivery and team management.

The Opportunity

Reporting directly to our Chief Operating Officer, the Practice Manager acts as the operational engine of our business. This high-impact role combines team leadership, workflow optimization, client escalation, and technical oversight across a varied portfolio of SME clients.

Key Responsibilities

• Team Leadership & Development: Manage, coach, and mentor a team of Accountants and Bookkeepers, driving performance, capacity planning, and resourcing across key statutory deadlines.
• Operational Excellence: Oversee daily workflow accuracy and efficiency across bookkeeping, compliance, and advisory services.
• Tech & Process Champion: Drive the adoption and effective use of modern cloud tools (Xero, QuickBooks, TaxCalc) to streamline delivery and execute process improvement projects.
• Client Experience & Escalation: Serve as the primary point of contact for complex client enquiries, maintaining high service standards and resolving escalations within agreed SLAs.
• Compliance & Quality Assurance: Ensure full practice compliance across GDPR, Anti-Money Laundering (AML), and professional accounting standards.
• Management Information: Produce and present regular operational performance data to the Senior Leadership Team to shape commercial decisions.

What We Are Looking For

• Qualifications: Qualified accountant (AAT, ACCA, or CIMA) with a minimum of 4 years’ post-qualification experience within an accountancy practice.
• Leadership Experience: Proven track record leading, motivating, and managing accountants and support staff.
• Technical & Systems Expertise: Strong, up-to-date SME accounting/tax knowledge alongside hands-on proficiency in Xero, QuickBooks, and TaxCalc.
• Process Driver: Demonstrated success in driving practice process improvements or leading software/system migrations.
• Management Style: A resilient, collaborative, and forward-thinking leader with a client-first approach.

Why Join Mazuma?

• True Ownership: Take full operational ownership of a talented team and portfolio, directly shaping how our practice operates.
• Modern Work Culture: Join a forward-thinking practice committed to modern cloud tech rather than outdated legacy systems.
• Growth & Investment: Benefit from genuine ongoing investment in your personal and professional development.

How to Apply

To discuss this position in confidence or submit your application, please apply directly with your CV.

Pay: £45,000.00-£50,000.00 per year

Benefits:

• On-site parking

Work Location: In person