Practice Manager

We are looking for a Practice Manager to run the operations of a single surgeon private urology practice specialising in adult urological conditions and cancer management.

You will be the operational leader of the practice — owning billings, managing a small team, supporting the surgeon with building referral relationships, and creating consistent systems that allow the practice to scale. The goal is – the surgeon focuses on patient care delivery, and you focus on the practice’s operations.

While we operate as a cloud-based, paperless, practice across multiple Melbourne sites, you will work primarily from home with on-site attendance as needed.

What You Will Own

1.     Theatre bookings and billings: Book patients for surgery and manage billings (including Medicare, Private health insurance & DVA).

2.     Oversee and support admin team: Supervising and assisting the team with medical administrative duties including fielding patient enquiries, appointment scheduling, diary management and ensuring accuracy and timeliness of billings, and team’s outputs.

3.     Systems & Documentation: Build and maintain SOPs (Standard Operating Procedures) and HR policies. Document all workflows so the practice runs on systems, not on any one person's knowledge.

4.     Referral Growth & GP Relationships: Maintain current referral sources and proactively support surgeon in building new GP relationships to enable growing the patient pipeline.

5.     Practice Performance: Stay across revenue and billings to flag issues early. You don't need to be an accountant — but you need to understand what the numbers mean for the business.

What You Bring

1.     Experience in surgical or specialist practice administration — theatre bookings, Medicare/private billing, and the rhythm of a surgical environment.

2.     Direct experience managing a small team and coordinating external stakeholders (hospitals, anaesthetists, GPs).

3.     Strong digital proficiency — comfortable with cloud-based practice management software, building forms, and improving workflows in a paperless environment.

4.     Flexibility for on-site attendance as needed

What We Value

Exceptional attention to detail. Autonomy and initiative. The ability to think ahead, not just react. Strong communication with patients, clinicians, hospitals, and other key stakeholders. Empathy in a healthcare setting. A drive to build and improve, not just maintain.

A Significant Plus

Candidates with a clinical or nursing background — particularly surgical nursing — would be a genuine differentiator. This is not a requirement.

This is an opportunity to step into a true leadership role in a growing specialist practice. If you want to build something — not just fill a seat — we want to hear from you.