Practice Manager

About us

Tolbecs is New Zealand's most trusted ear clinic for adults and children. We have three clinics based in Rototuna, Hamilton East and Te Awamutu. Our mission is to empower individuals with optimal ear health and hearing through exceptional care and expertise. We are committed to going above and beyond to ensure each client's unique needs are met, striving for 100% satisfaction.

About the role

Are you an experienced Practice Manager looking for an opportunity to lead a well-established specialist medical practice where excellence in patient care is the priority? A competitive remuneration package is on offer for the right person, along with free parking, desirable clinic locations, and a supportive, warm team environment.

We are seeking an experienced, part-time (0.6 FTE) Practice Manager to join our team and contribute to the ongoing growth and success of our business. You will oversee the day-to-day operations of our clinics, lead clinical and administrative teams, and ensure our services continue to operate effectively and efficiently.

Key duties

• Oversee the day-to-day business operations, workflows and booking systems
• Provide leadership and support to reception and nursing staff, fostering a positive and collaborative team culture
• Manage staffing requirements, rostering, leave cover and staff development
• Recruit, induct and support the training of new team members
• Monitor financial performance, reconcile accounts and work within agreed budgets
• Oversee stock ordering and related expenses
• Promote and market the clinics in partnership with the Tui Medical Marketing Team
• Build and maintain positive stakeholder relationships and keep stakeholders informed of business performance and initiatives
• Ensure Health and Safety compliance across all clinic locations
• Support quality assurance activities, audits, compliance requirements and continuous improvement initiatives
• Monitor patient numbers and identify opportunities for business growth and service development

You will have

• The right to work in New Zealand (NZ residency or a valid work visa)
• A minimum of 2 years' experience as a Practice Manager or in a similar healthcare management role
• Experience working alongside healthcare professionals within a clinical environment
• Strong leadership, interpersonal and relationship-building skills
• Sound financial and business acumen, including experience working with budgets
• Excellent organisational and time management skills with the ability to work independently
• The ability to identify, manage and resolve operational risks and issues
• A proactive approach to service promotion, business growth and continuous improvement
• Experience in quality assurance and compliance activities (e.g. infection control, audits, standing orders)
• Knowledge of MedTech Evolution or Indici (preferred but not essential)

Benefits Include

• Discounted services within the Tui group
• Free parking
• Vehicle for work purposes

Sound like you?

If you are confident that you meet the above criteria and believe you would be a suitable candidate, we would love to hear from you.

Please ensure you submit an up-to-date CV andcover letter introducing yourself.

***Please note:***We may shortlist and interview candidates prior to the closing date, so early applications are encouraged.