Practice Manager

Location: Hibberson Street Medical Centre- ACT

Employment Type: Full-Time

About Trans-ax Health Care

At Trans-ax Health Care, we are an enthusiastic, ever-growing team dedicated to empowering independent General Practitioners to deliver outstanding care to our communities. Since 2012, we have successfully operated modern, high-traffic medical centres across Australia, managing over a quarter of a million patient consultations annually. Guided by our core values, helping doctors above all else, empathy, teamwork, and a constant quest for improvement, we strive to create an innovative, open, and honest environment where our healthcare teams and administrative staff can truly thrive.

About the Role

We are seeking a dedicated and experienced Practice Manager at Hibberson Street Medical Centre in Gungahlin. The Practice Manager will report to an experienced and successful Regional Operations Manager and work alongside a team of dedicated Practice Managers. The successful candidate will be responsible for ensuring efficient operation and growth of the centre, while providing exceptional care to patients and maintaining a positive working environment.

Key Responsibilities

Operational & Facilities Management

• Develop and maintain business continuity, disaster recovery, emergency response plans, and an up-to-date asset register for equipment and consumables.
• Oversee facility cleanliness, safety, and accessibility in liaison with the Senior Receptionist. Lead accreditation compliance, review practice systems, and drive continuous improvement.
• Plan rosters and allocate shifts in line with practice needs, patient demand, legislation, and budgetary limits.
• Build and maintain strong relationships with GPs, allied health professionals, and key external stakeholders.
• Oversee fee collection at time of appointment, accurate billing, financial reporting, and up-to-date financial records.

People Management & Culture

• Lead, mentor, and motivate direct reports including the Lead Nurse, Nursing staff, Senior Receptionist, Receptionists, and Training & Development Coordinator.
• Conduct monthly 1-on-1s and annual performance reviews. Foster a collaborative team culture that encourages quality improvement and professional growth.
• Coordinate recruitment and new employee inductions in liaison with HR, ensure compliance with employment legislation, delegate tasks, and handle conflict resolution.

Safety, Governance & Risk

• Exercise duty of care, conduct regular risk assessments across HR, finance, facilities, and clinical services, and maintain safe building conditions.
• Record and review incidents, near misses, and significant events in consultation with senior management to prevent recurrence.
• Maintain strict patient and practice confidentiality, educate staff on data security protocols, and manage grievances through to resolution.

Selection Criteria

• Minimum 1 year of experience as a Practice Manager in a General Practice setting.
• Strong capability in team leadership, task delegation, staff development, and managing casual and permanent employment obligations.
• Excellent communication and interpersonal skills, with a proven ability to manage difficult conversations and resolve conflicts constructively.
• Up-to-date knowledge of healthcare regulations and compliance requirements.
• Proficient in Microsoft Office and Best Practice software.
• Ability to inspire, empower, and foster a positive team environment.
• The successful candidate must possess the right to live and work in Australia

What We Offer

• Comprehensive onboarding period to ensure a seamless transition.
• Work with a  growing company with career opportunities.
• A collaborative, dedicated team of clinical and administrative professionals committed to community health.

If you are passionate about delivering exceptional patient care and creating a positive work environment, we encourage you to apply today!