Practice Manager

About the role

Cranbourne Central Medical Centre is seeking an experienced Practice Manager to join our dedicated healthcare team. As Practice Manager, you will be the operational backbone of our medical centre, ensuring smooth day-to-day operations and supporting our clinical staff to deliver exceptional patient care. This role is vital to maintaining our centre's efficiency, financial health, and reputation within the community.

What you'll be doing

• Managing the overall operations of the medical centre, including scheduling, staffing, and resource allocation
• Overseeing patient reception and administrative functions to ensure a welcoming and efficient experience
• Managing budgets, financial planning, and ensuring compliance with financial protocols
• Implementing and maintaining practice policies and procedures that align with healthcare regulations and best practice standards
• Recruiting, training, supervising and supporting administrative and reception staff
• Liaising with healthcare providers, allied health professionals, and external organisations to coordinate services
• Managing patient records, confidentiality, and compliance with privacy legislation
• Ensuring compliance with relevant healthcare regulations, workplace health and safety requirements, and medical centre accreditation standards
• Addressing patient and staff concerns professionally and promptly
• Implementing quality improvement initiatives to enhance operational efficiency and patient satisfaction

What we're looking for

• Proven experience working as a Practice Manager or in a senior administrative role within a medical practice or healthcare setting
• Working knowledge of Best Practice software.
• Excellent organisational and time management skills with the ability to prioritise multiple tasks effectively
• Sound financial management experience, including budgeting, invoicing, and financial reporting
• Demonstrated leadership capability with the ability to manage and motivate a team
• Knowledge of healthcare compliance, privacy legislation (such as the Privacy Act), and medical practice regulations
• Exceptional communication and interpersonal skills with a patient-focused approach
• Proficiency in Microsoft Office applications and healthcare management software
• A professional approach to maintaining confidentiality and handling sensitive information
• Current knowledge of billing and claims processing for medical services
• Ideally, qualifications in practice management, business administration, or healthcare management

What we offer

Cranbourne Central Medical Centre values the wellbeing and professional development of our team. We offer:

• Flexible working arrangements that support work-life balance
• Competitive remuneration package commensurate with experience and qualifications
• Opportunities for professional development and continuing education in healthcare management
• A supportive and collaborative working environment within a patient-focused healthcare setting
• The satisfaction of contributing to quality patient care and community health outcomes
• Access to staff wellness initiatives and benefits

About us

Cranbourne Central Medical Centre is a trusted healthcare provider in the Cranbourne community, dedicated to delivering comprehensive primary care services. Our mission is to provide accessible, high-quality medical care to our patients with compassion, professionalism, and clinical excellence. We foster a collaborative workplace culture where our team works together to support patient health and wellbeing. Our centre is committed to continuous improvement, embracing innovation in healthcare delivery, and maintaining the highest standards of practice management and clinical care.

Apply now

If you are an experienced Practice Manager seeking a meaningful role in a supportive healthcare environment, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and references to Cranbourne Central Medical Centre. We look forward to welcoming a skilled professional to our team.