Practice Manager

About the role

Hamilton East Dental Centre is seeking an experienced, organised and people-focused Practice Manager to lead our busy and well-established dental practice. This is a hands-on leadership role suited to someone who enjoys supporting a clinical team, improving systems and creating an excellent experience for both patients and staff.

Key responsibilities

• Oversee the smooth day-to-day operation of the practice
• Lead, support and coordinate the reception and clinical teams
• Manage staff rosters, leave and daily workflow
• Maintain high standards of patient service and complaint resolution
• Monitor appointment books, recalls, cancellations and chair utilisation
• Support recruitment, induction, training and staff performance
• Oversee accounts, invoicing, payments and general administration
• Maintain practice policies, records and compliance systems
• Manage stock levels, ordering and supplier relationships
• Work closely with the Operations Manager, dentists and practice owners
• Help improve practice efficiency, productivity and profitability

About you

• Previous experience as a dental Practice Manager, Clinical Manager, senior receptionist or similar healthcare leadership role
• Strong leadership and team-management skills
• Excellent communication and conflict-resolution abilities
• A warm, professional and patient-focused approach
• Strong organisational skills and attention to detail
• Confidence managing staff, systems and competing priorities
• Good computer, administrative and financial skills
• Knowledge of dental practice software and regulatory requirements would be advantageous

Benefits

• A full-time, long-term leadership position (4 days/week minimum & no weekends)
• Competitive remuneration based on experience
• Support from an experienced Operations Manager and practice owners
• A friendly and professional clinical team
• Opportunities for training and career development
• The stability and resources of an established multi-practice dental group
• The opportunity to make a meaningful contribution to the growth and success of the practice