Practice Manager

Practice Manager (Fixed Term Contract)

Lead with purpose. Strengthen community health. Build a high-performing team.

We are seeking an experienced and motivated Practice Manager to lead the day-to-day operations of a dynamic, community-focused health service. This is a senior leadership role overseeing a GP Clinic, Allied Health and Specialist Clinics and a Dental Clinic.

Candidates must have a minimum of 1-2 years of healthcare management experience.

This role is ideal for a values-driven leader who thrives on continuous improvement, team development, and delivering high-quality, culturally safe healthcare.

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About the Role

The Practice Manager is responsible for the effective operational management of our GP clinic, Allied Health & Specialist Outreach Clinics and dental services. You will work closely with the CEO to ensure high standards of clinical governance, service delivery, compliance, and financial sustainability.

This is a hands-on leadership role requiring strong operational capability, people management skills, and the ability to lead change.

Key Responsibilities

Leadership & Management

• Lead and support clinical, dental and specialist and allied health clinics
• Foster a positive, collaborative and culturally safe workplace
• Support workforce planning and performance management
• Implement quality improvement initiatives across services

Operational Oversight

• Oversee daily operations of:

  • GP Clinic
  • Specialist and Allied Health clinics
  • Dental Clinic

• Ensure compliance with accreditation standards and regulatory requirements

• Funding and operational contract development and delivery

• Manage systems, policies and procedures

• Monitor KPIs, reporting and service performance

Financial & Strategic Oversight

• Support budget management and financial sustainability
• Identify opportunities for service improvement and growth
• Contribute to strategic planning and organisational development

Key Challenges of the Role

• Implementing practice improvements in collaboration with the team
• Balancing operational demands across multiple programs
• Supporting and coordinating multidisciplinary teams (GPs, Specialists & Allied Health, Dental)
• Maintaining accreditation and compliance standards
• Driving efficiency while maintaining high-quality, culturally safe care

Selection Criteria

Essential

• Demonstrated experience in practice management
• Strong leadership skills, with a genuine commitment to developing, mentoring and growing staff capability.
• Demonstrated ability to build positive, respectful and accountable teams and contribute to a strong workplace culture.
• A genuine motivation to make a difference for community and contribute to improved health and service outcomes.
• Demonstrated commitment to continuous improvement, including identifying opportunities to strengthen systems, workflows, patient experience and service delivery.
• A proactive, practical and solutions-focused approach, with the ability to take ownership and follow matters through to completion.
• Demonstrated ability to lead and adapt to change in a growing and evolving organisation.
• Experience implementing and managing funding, operational or service contracts.
• Experience implementing quality improvement initiatives and maintaining accreditation and compliance requirements.
• Strong organisational, communication and relationship-building skills, with the ability to work effectively across clinical, administrative and leadership teams.
• Commitment to culturally safe, respectful and community-focused service delivery, including a willingness to listen, learn and build strong relationships with Aboriginal staff, patients and community.
• Demonstrated willingness to learn, grow and develop professionally, including learning new systems, programs and areas of responsibility.
• Working with Vulnerable People Check and/or Police Clearance as required prior to commencement.
• Australian work rights.

Preferred

• Aboriginal Health Practitioner (AHP) qualification or Registered Nurse qualification.
• Experience working within an Aboriginal Community Controlled Health Organisation (ACCHO), Aboriginal health service or community health setting.
• Understanding of the Aboriginal Community Controlled Health model and the role of ACCHOs in improving Aboriginal health outcomes.
• Knowledge of Medicare billing, practice management software and health funding models.
• Experience with accreditation processes, clinical governance, workforce development or health service quality systems.

What We're Looking For

We are looking for more than an experienced Practice Manager. We want someone who is motivated by making a difference, genuinely cares about people and community, and is excited by the opportunity to help build and improve our service.

The right person will be committed to continuous improvement, willing to challenge the way things have always been done and focused on finding practical solutions. They will enjoy developing others, building the confidence and capability of staff and creating a strong, respectful and accountable team. They will be comfortable with change, willing to learn and grow themselves, and understand that success in this role is not just about managing a practice — it is about developing people, strengthening systems and helping CAHS deliver the best possible care for our community.

A fixed term contract of up to 3 years will be offered to the successful applicant.

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How to Apply

To apply, please submit:

• A cover letter addressing the selection criteria
• Current CV
• Contact details for two referees

Applications close: We're looking for the best candidate.... applications will be considered on an ongoing basis, until the role has been filled.

For a confidential discussion, contact: Megan Dixon, CEO, 0459685091