Practice manager

Practice Manager – Eaglehawk GP Clinic

Join our growing general practice team

Eaglehawk GP Clinic is a newly established and growing general practice in Eaglehawk, Victoria. We are seeking an experienced, motivated and highly organised Practice Manager to take a leading role in the day-to-day management and continued development of the practice.

This is an excellent opportunity for someone who enjoys establishing medical practices, has strong leadership skills, and is passionate about delivering high-quality patient care and supporting a positive workplace culture.

About the Role

The Practice Manager will be responsible for the efficient operation of the clinic, working closely with the doctors, nurses, reception team and practice owners.

Key responsibilities include:

• Overseeing the daily operations of the medical practice
• Managing, supporting and coordinating administrative and clinical support staff
• Staff recruitment, onboarding, rostering and performance management
• Managing patient services and ensuring a high standard of customer service
• Maintaining compliance with RACGP, accreditation and relevant Medicare requirements
• Managing practice policies, procedures and quality improvement activities
• Supporting doctors and clinical staff with efficient practice workflows
• Managing Medicare, PIP, WIP, MyMedicare and other practice programs
• Monitoring practice performance, billing and financial processes
• Liaising with pathology, allied health providers, suppliers and external organisations
• Managing facilities and maintenance
• Managing complaints and patient feedback professionally
• Identifying opportunities to improve efficiency, patient access and practice growth

About You

We are looking for someone who:

• Has previous experience as a Medical Practice Manager or in a senior medical administration role
• Has excellent leadership and communication skills
• Is highly organised and able to work independently
• Has a good understanding of Australian general practice operations
• Has experience with RACGP standards and accreditation
• Has knowledge of Medicare, MBS, PIP and general practice funding arrangements
• Has strong computer and administrative skills
• Has excellent attention to detail
• Is professional, approachable and patient-focused
• Can work collaboratively with doctors, nurses and administrative staff
• Is committed to maintaining a positive and supportive team environment

Experience with Best Practice software is highly desirable.

What We Offer

• A key leadership position within a growing medical practice
• Supportive and professional working environment
• Opportunity to help shape the systems and culture of a developing practice
• Variety and autonomy within the role
• Opportunity for professional development
• Competitive remuneration based on experience and qualifications
• Potential for flexible working arrangements for the right candidate