Practice Manager

Lead a Warm and Friendly Specialist Practice Team in Sydney

Are you an experienced Practice Manager who enjoys leading people, creating a welcoming patient experience and supporting the smooth day-to-day running of a busy specialist medical practice?

This Sydney-based ENT practice is seeking a capable, warm and proactive Practice Manager to oversee daily operations, support a team working alongside four surgeons, and help maintain a high standard of patient care, compliance and service delivery.

This is a fulltime opportunity suited to someone looking for a hands-on leadership role in a professional, patient-focused environment where warmth, approachability and teamwork are highly valued.

About the Role

As Practice Manager, you will be responsible for coordinating the daily operations of the practice, supporting staff, maintaining effective systems and ensuring patients receive a warm, professional and welcoming experience from their first point of contact.

You will work closely with the surgeons and practice team to support efficient consulting sessions, clear communication, high-quality administration and a positive experience for patients and staff.

Key Responsibilities

Practice Operations & Patient Experience

·       Oversee the day-to-day operation of the practice, ensuring efficient workflow across reception, administration and surgical consulting support functions

·       Maintain a professional, welcoming and patient-focused front-of-house environment

·       Support appointment book management, patient flow and provider utilisation

·       Assist with patient enquiries and escalations in a calm, professional and solutions-focused manner

·       Monitor practice presentation, safety and general facilities requirements

·       Support clear communication between surgeons, administration staff, patients and external stakeholders

Administration, Compliance & Systems

·       Maintain effective administrative systems, policies and procedures, including use of Medical Director and Bluechip practice management software

·       Support specialist billing processes, Medicare, DVA, private billing and health fund liaison requirements

·       Coordinate with hospitals, anaesthetists, health funds and other external providers to support smooth surgical booking and patient administration processes

·       Oversee referral management, theatre lists, surgical consent documentation and pre-admission administrative requirements where applicable

·       Oversee patient record quality, referral correspondence, recalls, results follow-up and specialist correspondence processes

·       Support payroll, rostering, leave planning and staff coverage requirements

·       Monitor supplier, equipment and practice resource requirements as needed

Leadership Responsibilities

·       Provide day-to-day leadership and support to reception and administration staff in a warm, approachable and professional manner

·       Coordinate staff onboarding, training and performance support in line with practice expectations

·       Promote a positive, respectful and accountable team culture

·       Work closely with the surgeons to support smooth daily operations, team communication and consistent service standards

·       Identify opportunities to improve workflow, communication and patient service

·       Support change management and help embed consistent processes across the practice

About You

We are looking for someone who brings medical practice experience, sound judgement and the confidence to lead a small team with warmth and professionalism:

·       Previous experience as a Practice Manager, Assistant Practice Manager or senior medical administration lead in a specialist practice

·       Strong understanding of appointment book management, billing processes, Medical Director, Bluechip and specialist medical practice workflows

·       Knowledge of specialist billing, surgical booking workflows, health fund processes and referral-based patient administration

·       Experience supporting compliance, privacy, quality improvement and efficient specialist clinic administration

·       Warm, friendly and confident people leader with the ability to guide, support and hold team members accountable

·       Highly organised with strong attention to detail and follow-through

·       Strong communication and problem-solving skills

·       Comfortable working across both operational leadership and hands-on administration when required

·       Professional, calm and solutions-focused under pressure

·       Committed to patient confidentiality, respectful communication and high-quality care

·       Availability to work four to five days per week across practice operating hours

Why Join Us?

·       Full-time opportunity with regular hours across practice operating hours

·       Competitive hourly rate of $40–$45 per hour, based on experience

·       Opportunity to lead and shape day-to-day practice operations

·       Supportive practice owner and team environment

·       Meaningful role supporting access to specialist ENT care in the Sydney community

·       Uniforms provided for staff

·       Free onsite parking available

·       Friendly, professional practice environment supporting four ENT surgeons

·       Varied role with a balance of leadership, systems improvement and hands-on operational support

Apply Now

If you are an experienced Practice Manager with a warm, friendly leadership style and a passion for delivering excellent patient care, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your practice management experience, leadership style and availability.