Practice Manager

About Us

Collaborative Healthcare is an innovative, independent and locally owned medical practice. We provide medical services at the practice and at various aged care facilities – from pregnancy through to end-of-life care. We also have a menopause clinic, a skin clinic, and a travel medicine clinic, with an on-site pathology and pharmacy next door.

About the role

Full time Practice Manager role with immediate start.

We are seeking a dedicated, experienced and people focus Practice Manager to lead the operational success of our independent general practice in Joondanna. This is a hands on leadership role for someone who enjoys building high performing teams, improving systems and helping practitioners deliver exceptional patient care. You will oversee the day to day operations of the practice, work closely with the Director, GPs, nursing and administration team to ensure the practice is efficient, compliant, financially well managed and welcoming for every patient.

As Practice Manager, you will be responsible for the smooth day-to-day running of the practice. You will provide practical leadership across operations, finance, compliance, people management and business improvement.

Key responsibilities

• Office management including oversee the day to day operations of the practice, coordinate front office workflow, reception staff scheduling to ensure outstanding patient experience.
• Cover holiday relief and fill in at reception when required.
• Oversee Medicare billing processes, ensuring billing accuracy and compliance.
• Prepare practitioners fortnightly service fee invoices and staff pays.
• Financial management including maintaining financial records, budgets, and debt recovery.
• Update and implement practice policies meeting AGPAL accreditation standards.
• Lead the practice accreditation process.
• Identify opportunities for growth and process efficiencies.
• Develop systems, processes and standard operating procedures.
• Manage human resources aspects including performance appraisals, conflict resolution, hiring and training new staff.
• Liaising with relevant stakeholders.

About you

• Minimum of 5-10 years' experience as a Practice Manager.
• Ability to proactively work independently.
• Demonstrated experience managing the operational, financial and people functions of a medical practice.
• Proficient with Best Practice Medical Software.
• Excellent knowledge of Medicare, billing processes and Medicare compliance.
• Good business and commercial acumen with experience in working to set targets, KPIs.
• Excellent organisational skills with the ability to prioritise tasks and multitask.
• Approachable, flexible, and problem-solving attitude.
• Qualification in practice management is preferred but not essential.

What we offer

At Collaborative Healthcare, we are committed to supporting the professional and personal growth of our team members. We offer a competitive negotiable remuneration and a supportive work environment that values teamwork and innovation.

 If you are an experienced Practice Manager looking for a rewarding leadership opportunity in a progressive, patient-centred general practice, we would love to hear from you.

Apply now to join Collaborative Healthcare and help us continue delivering high-quality, compassionate healthcare to our local community.