Practice Manager

About the role

You will lead the administration function and oversee the operational systems that allow clinicians to do their best work. You will work closely with the Director and take primary responsibility for the day-to-day operational management of the practices. This role offers a genuine opportunity to shape how the psychology practice operates, with influence over systems, culture, staff development and the future direction of the business.

Key responsibilities

• Manage and develop administrative staff
• Oversee recruitment and onboarding processes
• Lead workflow and process improvement initiatives
• Manage rostering and staff coverage
• Oversee client-service systems
• Manage billing and accounts processes
• Oversee clinician onboarding
• Manage waitlists and practitioner availability
• Conduct operational problem-solving and performance management
• Develop and implement policies and procedures

About you

• Previous practice-management experience in psychology, allied health, specialist medical or another comparable healthcare environment highly regarded
• Demonstrated experience leading people and operations
• Calm under pressure and organised without being rigid
• Comfortable with difficult conversations and able to hold people accountable respectfully
• Capable of seeing both the immediate operational issue and the broader system contributing to it
• Strong written and verbal communication skills essential
• Comfortable making decisions, raising concerns, giving and receiving feedback and taking responsibility for outcomes

About us

Perth Psychology Collective is an established, busy private psychology practice providing psychological assessment and therapy to a diverse client population. The practice has grown and evolved considerably and is now deliberately investing in operational leadership to create greater consistency, accountability and stability.