Practice Manager

About the Group

A part of the Better Medical group, Medi7 St Kilda Rd is an experienced General Practice that prides itself on our quality care and personal approach, with our patient’s health and well-being, as our greatest priority. Our clinic is fully AGPAL accredited, delivering up-to-date, high-quality care in a relaxed and welcoming environment.

We are looking for a Practice Manager to support our clinic. The clinic is home to 8 GPs and a professional team of Nurses and Receptionists, so time management and the ability to communicate and connect with your team is essential.

About the role

The Practice Manager is the first point of contact for all clinical and non-clinical staff and is responsible for effective and service-focused daily operations of the clinics.

• Leading by example and working on reception as part of the weekly roster, supporting patient bookings, front-of-house enquiries and day-to-day clinic flow

• Providing leadership and guidance to clinic support staff including reception, nursing and administration

• Supporting and influencing stakeholders, implementing best practice while bringing the team on the journey

• Coordinating team members across clinic services and ensuring smooth daily operations

• Acting as the escalation point for complex issues, taking a proactive and solutions-focused approach

• Managing operational requirements including rostering, resourcing, service delivery, accreditation and business development

• Supporting financial and business performance, including budgeting and monitoring clinic outcomes

The Practice Manager will have the benefit of engaging with the wider Better Medical group network of practices, attending key meetings, sharing knowledge, and implementing the business objectives.

About you

This is a great opportunity for a Practice Manager, Senior Medical Receptionist or emerging leader with strong communication skills who is ready to step into a Practice Manager role.

We are seeking someone who leads by example, brings a positive can-do attitude, and is confident in coordinating the day-to-day running of the clinic. Your ability to juggle competing priorities while creating a welcoming and supportive environment for patients, GPs and team members will be key to your success.

Your strengths include multitasking, clear communication, empathy and problem solving. You are reliable, follow through on commitments and are always looking for ways to improve processes and support the team. You believe strongly in the value of primary care and enjoy working collaboratively to build a positive clinic culture focused on teamwork, trust and respect.

Familiarity with Best Practice, HotDoc and PRODA will be highly regarded.

Why Better Medical?

• Remuneration package reflective of experience, plus a short-term incentive based on achievement of KPIs
• Access to our Employee Assistance Program for you and your direct family
• Access to a network of over 60+ Practice Managers through the Better Medical group
• Access to internal Leadership Development Program
• Access to a specialised business advisory functions for extra support
• Our values of support, compassion, integrity, connection and innovation are integral to our way of working

How to apply

Send your cover letter and your current resume addressing why this is the role for you.

Don't delay, applications will be reviewed on arrival.