Practice Manager

DermAesthetics is seeking an experienced and highly organised Practice Manager to take responsibility for the day-to-day management and operational performance of our Subiaco practice.This is a hands-on leadership position for an experienced manager who can lead a team, manage clinic operations, maintain high standards of patient service and drive strong business performance.The successful candidate will work closely with the Medical Director and senior management team.Key ResponsibilitiesOversee the daily operation of the practice.Manage staff, rosters and daily clinic coverage.Lead, coach and support the clinic team.Set and monitor individual and team KPIs.Conduct team meetings and performance reviews.Assist with recruitment, onboarding and staff induction.Identify staff training and development requirements.Monitor staff performance, attendance and workplace conduct.Manage daily appointment flow and clinic utilisation.Monitor patient experience, feedback and complaints.Drive patient retention, rebooking and recall processes.Monitor daily, weekly and monthly revenue and performance.Track clinic targets, KPIs and productivity.Monitor treatment, package and retail product performance.Assist with budgeting, forecasting and expense management.Work with the Finance Manager regarding payroll, timesheets and commissions.Manage clinic stock, inventory and ordering.Coordinate regular stocktakes and investigate discrepancies.Liaise with suppliers and service providers.Monitor clinic equipment, servicing and maintenance.Ensure company policies and procedures are followed.Maintain appropriate staff, operational and compliance records.Monitor workplace health and safety requirements.Ensure staff qualifications, training and certifications remain current.Ensure incidents and complaints are appropriately documented and escalated.Maintain patient and business confidentiality.Ensure clinic management and administrative systems are used correctly.Identify opportunities to improve operational efficiency and profitability.Provide regular operational updates to senior management.What You'll Be Responsible for Each DayYour daily responsibilities will include:Reviewing the appointment schedule and staffing requirements.Ensuring the clinic is ready for the day's operations.Managing staff attendance and coverage.Monitoring patient flow and service standards.Reviewing daily revenue and performance against targets.Monitoring cancellations, no-shows and rebooking opportunities.Reviewing patient recall lists.Monitoring treatment and product sales.Checking stock levels and ordering requirements.Supporting staff with operational issues.Managing patient concerns where required.Conducting team communication and performance follow-ups.Reviewing operational and financial reports.Ensuring the clinic maintains high standards of presentation, safety and compliance.About YouEssential requirements:Certificate IV or higher qualification in Leadership and Management, Business Management, Practice Management or a related discipline.Demonstrated experience in practice management, clinic management or a senior management/leadership role.Proven experience leading and managing a team.Experience managing KPIs, revenue and business performance.Strong organisational and administrative skills.Excellent written and verbal communication skills.Strong problem-solving and decision-making skills.Ability to manage multiple priorities in a fast-paced environment.High level of professionalism, confidentiality and discretion.Strong attention to detail and accountability.Highly regarded:Experience within medical aesthetics, cosmetic medicine, dermatology or healthcare.Experience managing a multidisciplinary team.Experience with clinic management and booking systems.Experience with inventory and stock management.Experience with rostering, payroll and HR processes.Understanding of Australian workplace health and safety requirements.Why Join DermAesthetics?Starting salary from $84,000 + superannuation, depending on qualifications and experience.Full-time management position.Join an established and growing medical aesthetics business.Professional and supportive working environment.Career development and progression opportunities.Ongoing leadership and professional development.Opportunity to make a meaningful impact on the performance and development of the practice.How to ApplyIf you are an experienced Practice Manager with strong leadership, organisational and business management skills, we would love to hear from you.Please submit your resume and cover letter outlining your qualifications, management experience and suitability for the role.Job Type: Full-timeLocation: Subiaco, Perth WASalary: From $84,000 + superannuation per annumIndustry: Healthcare / Medical Aesthetics

Pay: From $84,000.00 per year

Benefits:

• Employee discount
• Employee mentoring program

Work Location: In person