Practice Manager

Role title: Practice Manager
Location: Rochdale
Hours: full time 37.5 hours per week
Salary: up to £35,000 DOE

Company Overview

NRA Accountancy & Taxation Services is a growing accountancy practice based in Rochdale. We are dedicated to providing exceptional financial and tax services to our clients while fostering a supportive and dynamic work environment.

Role Overview

We are looking for an organised, proactive and commercially aware Practice Manager to oversee the day-to-day running of our accountancy firm. This is a varied role supporting the Director, team members and clients by ensuring the practice operates efficiently, professionally and in line with regulatory requirements. The successful candidate will play a key role in managing workflows, improving internal processes, supporting staff performance and helping the firm continue to deliver a high standard of client service.

Key Responsibilities

· Oversee the daily operations of the practice, ensuring work is prioritised, deadlines are met and internal procedures are followed.

· Manage workflow across the team, including job tracking, staff capacity, client deadlines and work-in-progress monitoring.

· Act as a key point of contact for clients, helping to maintain strong relationships and ensuring client queries and service issues are handled professionally over the telephone, via email and in person.

· Monitor billing, debtor control and client payment processes, working with the team to ensure fees are raised and collected promptly.

· Coordinate staff recruitment, onboarding, training records, annual leave, appraisals and performance review processes.

· Ensure compliance administration is kept up to date, including engagement letters, professional body requirements, AML records, insurance renewals, data protection processes and health and safety matters.

· Liaise with software providers, IT support, external advisers and suppliers to ensure the smooth running of the office and practice systems.

· Maintain a positive, professional and supportive working environment, encouraging high standards and teamwork across the practice.

· Company secretarial administration for Companies House and HMRC.

· Any other ad hoc work as required by the firm

Skills and Experience Required

· Previous experience in a Practice Manager, Office Manager, Client Manager, Operations Manager or similar role, ideally within an accountancy practice or professional services environment.

· Strong understanding of how an accountancy practice operates, including client deadlines, workflow management, billing and compliance administration.

· Excellent organisational skills with the ability to manage competing priorities and meet deadlines.

· Confident communication skills, with the ability to build strong relationships with staff, clients and external contacts.

· Good leadership and people management skills, including the ability to motivate, support and develop team members.

· High attention to detail and a practical, solutions-focused approach to problem solving.

· Competence using Microsoft Office and practice management/accounting software such as Xero, Sage, QuickBooks, Bright

Desirable

· Experience working in a UK accountancy practice.

· Knowledge of AML, GDPR, Companies House and HMRC administration processes.

· Experience managing staff training, CPD records, appraisals or professional qualification support.

· Experience with workflow, CRM or practice management systems.

· AAT, ACCA, ACA, CIMA, bookkeeping, payroll or business administration qualifications would be advantageous but are not essential.

What We Offer

· A varied and influential role within a growing accountancy firm.

· The opportunity to work closely with the team and contribute to the development of the practice.

· A supportive team environment with scope to improve systems and make a real impact.

· Competitive salary

· Professional development and training opportunities.

· Onsite parking

· Company pension

· Referral programme

Pay: Up to £35,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person