Practice Manager

About us

The Social Domain is a welcoming multidisciplinary allied health practice in Caulfield North. Our team of Speech Pathologists, Occupational Therapists and Psychologists supports children, adolescents and adults to build skills, confidence and independence. We pride ourselves on providing high-quality care in a warm, supportive and collaborative environment.

About the role

We're looking for an experienced practice manager who is a hands on leader and someone who enjoys taking responsibility and initiative, communicates clearly and is proactive at solving problems and streamlining processes.Working closely with a small team- Practice Director, clinicians and our administration team member, you'll play a key role in coordinating administrative processes, and ensure the efficient running of the practice and delivering an exceptional experience for clients and families.

Key responsibilities

• Overseeing the day to day operations of the practice and supporting the administration team
• Managing client enquiries and ensuring prompt, professional follow-up
• Proactively managing clinician schedules, appointments, cancellations and waitlists to maximise appointment availability
• Ensuring clients and families receive a warm, responsive and professional service
• Coordinating administrative workflows and ensuring tasks are completed accurately and on time
• Overseeing billing, invoicing and other routine financial administration processes
• Optimising systems, processes and operational efficiency
• Supporting effective communication between the administration team, clinicians and Practice Director
• Managing and resolving day to day operational issues

About you

• Demonstrated experience in practice management, preferably within allied health or another healthcare setting
• Experience coordinating or supervising administrative staff
• Excellent organisational skills and the ability to prioritise effectively
• A proactive approach to appointment scheduling, waitlist management and client enquiries
• Strong communication and interpersonal skills, with a warm and professional manner
• Confidence using practice management software and other digital systems
• Sound judgement, attention to detail and a commitment to following tasks through
• The ability to work independently, solve problems and take ownership of outcomes
• Experience with Splose would be an advantage, but is not essential
• Experience with NDIS related invoicing and associated admin alongside an understanding of Medicare billing processes would very desirable.

Benefits

• Be part of a friendly, collaborative multidisciplinary team
• Work in a welcoming clinic environment
• Enjoy a varied role with responsibility and autonomy
• Have the opportunity to contribute ideas and improve how the practice operates
• Make a meaningful contribution to a practice supporting clients and families across the lifespan