Practice Manager

Practice Manager

Salary: $55,000 per year

An oral surgery practice in Central Arkansas is seeking a full-time Practice Manager to oversee all non-clinical business, administrative, and personnel operations to ensure the specialty practice runs efficiently, profitably, and safely. The Practice Manager will report to the oral surgeon and serve as the liaison between the oral surgeon and administrative and clinical staff.

Key Duties & Responsibilities:

1. Operations & Workflow Management

• Oversee daily business office activities, patient flow, and inter-departmental communication.
• Optimize surgical and consultation templates with physicians to maximize chair utilization and minimize wait times or gaps.
• Coordinate facility maintenance, IT/software systems, equipment service contracts, and office supply inventory.
• Analyze key performance indicators (KPIs) (e.g., collection ratios, production goals, referral conversion, treatment acceptance).

2. Financial Management & Revenue Cycle

• Manage accounts receivable (A/R), patient billing, payment plans, and collection efforts.
• Monitor practice overhead, track expenses, and assist with budget development and management.
• Handle end-of-day/end-of-month reconciliation, deposit tracking, and financial reporting.
• Coordinate billing activities and provide in-house support for our outsourced billing company.

3. Human Resources & Team Leadership

• Recruit, interview, hire, onboard, and train administrative staff.
• Supervise administrative and clinical staff, including conducting performance evaluations, managing schedules/time-off requests, and handling disciplinary actions or conflict resolution.
• Lead regular staff meetings and foster a collaborative, patient-centered culture.

4. Regulatory & Safety Compliance

• Enforce OSHA safety standards, infection control protocols, and hazardous materials guidelines.
• Ensure strict adherence to HIPAA privacy and security regulations regarding patient health records.
• Maintain compliance with state dental/medical board regulations, staff licensure tracking, and emergency-response readiness (e.g., ACLS/BLS tracking for clinical-administrative crossover).

5. Patient Relations & Growth

• Serve as the primary escalation point for patient complaints, billing disputes, or special service requests.
• Nurture relationships with referring general dentists, specialist offices, and local medical providers.
• Support practice marketing, online reputation management, and community outreach initiatives.

Qualifications & Requirements:

• Education: High school diploma or GED required; associate or bachelor’s degree in business or a related clinical field preferred.
• Experience: 3 to 5 years of dental office, oral surgery, or medical practice management experience.
• Technical Skills:
• Proficiency in oral surgery or dental practice management software.
• Working knowledge of medical and dental cross-coding, insurance verification, and claims lifecycle preferred.
• Strong computer literacy (Microsoft Office Suite, cloud tools, digital communication platforms).
• Soft Skills: Exceptional leadership, active problem-solving, calm demeanor in high-stress situations, and clear verbal/written communication.

About Us:

We are a patient-focused, fast-paced oral surgery practice committed to providing exceptional care in a compassionate and professional environment. Our team is passionate about surgical excellence, patient safety, and creating a positive experience for every patient who walks through our doors.

Pay: $55,000.00 per year

Application Question(s):

• Do you have at least 3 years of oral surgery, dental office, or medical practice management experience?

Work Location: In person