Practice Manager

Experienced Dental Practice Manager

Acocks Green Dental Practice – Birmingham, B27

Job Type: Full-time, Permanent
Salary: Competitive, dependent on experience
Start Date: ASAP
Location: Acocks Green, Birmingham

About Us

Acocks Green Dental Practice is an established dental practice in Birmingham, providing NHS and private dental services.

We pride ourselves on delivering high-quality patient care in a welcoming, professional environment.

We are urgently seeking an experienced, organised and proactive Dental Practice Manager to lead our team and oversee the smooth and efficient running of the practice.

This is an excellent opportunity for a confident and capable individual who can take ownership of practice operations, lead the team effectively and contribute to the continued development and success of the business.

Key Responsibilities

Practice Management & Operations

• Oversee the daily operations of the dental practice, ensuring efficient and smooth running.
• Manage appointment systems, patient flow, staff rotas and overall practice organisation.
• Ensure excellent patient experience and maintain high standards of customer service.
• Handle patient queries, feedback and complaints professionally and effectively.
• Identify opportunities to improve efficiency, productivity and patient satisfaction.
• Work closely with the Practice Owners to implement operational improvements.

CQC Compliance & Governance

• Maintain high standards of CQC compliance and ensure the practice remains inspection-ready.
• Oversee policies, procedures, audits, risk assessments and regulatory documentation.
• Ensure compliance with infection prevention and control, health and safety, safeguarding, GDPR and other relevant requirements.
• Maintain accurate staff training records, DBS checks and compliance documentation.
• Coordinate mandatory training, regular audits and practice meetings.
• Support the implementation of NHS contractual and regulatory requirements.

Team Leadership & HR

• Lead, motivate and support the dental team, including nurses, receptionists and administrative staff.
• Manage recruitment, induction, staff rotas, annual leave and performance reviews.
• Address staff concerns and resolve workplace issues professionally.
• Promote a positive, accountable and supportive working environment.
• Ensure effective communication between clinicians, reception and management.

Financial & Business Management

• Monitor practice performance, operational costs and financial targets.
• Support the growth and development of NHS and private dental services.
• Oversee patient payment processes, outstanding balances and administrative financial procedures.
• Monitor stock levels, ordering and supplier relationships.
• Identify opportunities to increase efficiency, improve revenue and reduce unnecessary expenditure.
• Provide regular operational and performance updates to the Practice Owners.

Essential Requirements

• Proven experience in dental practice management, ideally within a mixed NHS and private practice.
• Strong working knowledge of CQC regulations and dental practice compliance.
• Good understanding of NHS dental systems, contracts and administrative requirements.
• Excellent leadership, communication and organisational skills.
• Ability to manage staff, resolve problems and make confident decisions independently.
• Experience with dental practice management software and digital patient records.
• Strong IT and administrative skills.
• Ability to multitask and remain calm under pressure.
• Professional, reliable and proactive approach to work.

Desirable Skills

• Experience with dental practice management systems such as SOE Exact.
• Previous experience preparing for CQC inspections.
• Knowledge of NHS dental claims, UDA monitoring and practice performance.
• Experience supporting private dentistry growth and patient conversion.
• Previous dental nursing or dental reception experience.

What We Offer

• Competitive salary based on experience.
• Stable, established dental practice.
• Supportive working environment.
• Opportunity to take ownership of practice operations.
• Scope to contribute ideas and help shape the future development of the practice.
• Long-term career opportunity for the right candidate.

How to Apply

Please submit your CV along with a brief covering statement outlining your previous dental practice management experience, CQC knowledge and availability to start.

Immediate interviews available for suitable candidates.

Acocks Green Dental Practice is an equal opportunities employer and welcomes applications from suitably qualified candidates.

Pay: £35,420.00-£40,000.00 per year

Benefits:

• Company events
• Sick pay

Work Location: In person