Practice Manager

Practice Manager – Bucks County Smiles, Inc.

About Bucks County Smiles:

Bucks County Smiles is a forward-thinking dental practice dedicated to "saving and enhancing lives through Integrative Dental-Medicine; beginning with our own." We are committed to providing comprehensive and compassionate dental care, offering a variety of services including dental implants, sleep dentistry, and the CHAO Pinhole Surgical Technique. Our integrative approach addresses the root cause of dental issues, not just the symptoms, and we prioritize early detection through thorough oral screenings. We are guided by our core values of safety, education, trust, respect, openness to new ideas, passion, integrity, communication, and support. We strive to create a positive and supportive work environment for our team members, fostering collaboration and a shared commitment to excellence.

Job Summary:

The Practice Manager is responsible for the overall operational efficiency and success of Bucks County Smiles. This role requires a highly organized and detail-oriented individual with strong leadership, communication, and problem-solving skills. The Practice Manager will oversee daily operations, staff management, financial administration, patient relations, and marketing initiatives. This is a key leadership role requiring collaboration with the dentist and dental team to ensure a positive patient experience and a thriving practice.

Responsibilities:

• Daily Operations: Manage the day-to-day operations of the dental practice, ensuring smooth workflow and efficient processes. This includes managing schedules, appointments, and overseeing the reception area.
• Staff Management: Hire, train, supervise, and manage dental staff, including hygienists, assistants, and administrative personnel. Conduct performance reviews, address employee concerns, and ensure compliance with OSHA, HIPAA, and other relevant regulations.
• Financial Administration: Manage financial aspects of the practice, including accounts receivable/payable, budgeting, and expense control. Monitor financial performance and identify areas for improvement.
• Patient Relations: Oversee patient relations, handle patient complaints, and ensure a positive patient experience. Monitor patient satisfaction through surveys and feedback mechanisms.
• Marketing and Public Relations: Develop and implement marketing and public relations strategies to enhance the practice's visibility and attract new patients. This may include managing social media presence, website content, and local advertising. Highlight our commitment to integrative dentistry and the specific services offered.
• Regulatory Compliance: Ensure the practice's compliance with all relevant state and federal regulations, including OSHA and HIPAA. Maintain appropriate documentation and records.
• Technology Management: Oversee the practice's computer systems, software, and technology infrastructure to ensure efficient operations and data security.
• Other Duties: Perform other administrative tasks as assigned by the dentist, such as travel arrangements for the dentist and staff, assisting with special projects, etc.

Qualifications:

• Associate's degree or equivalent experience preferred.
• Minimum 5 years of experience in a dental or medical office setting in a managerial or administrative capacity.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management skills.
• Proficiency in dental software (specify preferred software, e.g., Dentrix, Eaglesoft) and other relevant computer programs (e.g., Microsoft Office Suite).
• Knowledge of dental insurance processing and claims management.
• Understanding of OSHA, HIPAA, and other relevant regulations.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making abilities.

Compensation and Benefits:

We offer a competitive salary commensurate with experience, a comprehensive paid time off package, a matching 401(k) plan, bonus opportunities, and excellent medical and dental benefits.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off

Ability to Relocate:

• Yardley, PA 19067: Relocate before starting work (Required)

Work Location: In person