Practice Manager- Outpatient

JOB SUMMARY: The PRACTICE MANAGER is responsible for the overall administrative, operational, and financial management of the GBH Outpatient behavioral health practice, serving specified client population of all ages. This role ensures efficient daily operations, exceptional patient experience, compliance with regulatory requirements, staff supervision, and achievement of organizational goals.

The PRACTICE MANAGER works closely with psychiatrists, psychologists, therapists, social workers, and support staff to deliver high-quality, patient-centered behavioral health services. Assume personal responsibility to comply with Federal, State and local laws governing business conduct, conducts business in ethical and trustworthy manner and displays the qualities characteristics of a professional at all times when dealing with patients, visitors, physicians, volunteers, employees/co-workers, etc. SUPERVISORY RESPONSIBILITY: OP Office Coordinator & Program Therapists POSITION QUALIFICATIONS: EDUCATION/LICENSURE:

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Psychology, Social Work or related field required. Master’s degree preferred. • OH Licensed clinician, (MSW, LISW, MSN, MBA, etc.), preferred

Ability to organize, set priorities, work independently, and work well with a diverse group of people is essential. • Ability to work effectively as a team member with a strong collaborative management style.

Must be adaptable with ability to work effectively with all levels of personnel.

EXPERIENCE:

• Minimum of three (3)-five (5) years’ experience of healthcare practice management, managing Clinic operations, outpatient department of a hospital, or physician group practice.

Behavioral health, mental health, psychiatry, or substance use treatment experience required.

Prior experience in initiation/startup of programming for outpatient services (therapies, IOP, alternate methods, etc.).

Strong demonstrated ability with solid practical experience to design and implement program systems and data reporting. • Experience in managing staff, budgets, and operational workflows. Good working knowledge of billing programs, use of state-of-the-art practice management systems.

Knowledge of behavioral health regulations, insurance reimbursement, and compliance requirements.

ADDITIONAL SKILLS/COMPETIENCIES:

Strong knowledge of programming, various groups, IOP, alternate therapies, etc.

Excellent leadership abilities with demonstrated communication and writing skills are essential for this position.