Practice Manager/Front Office Coordinator

MC Dental Glen Waverley has an exciting opportunity for a Practice manager/experienced FOC to lead and support a growth orientated team. This position is best suited to an experienced manager with dental industry experience. However, we are ready to provide support and guidance to the right candidate who wishes to take the next step in their career.

Why Work for us?

We emphasise on teamwork and have a strong focus on customer service. We are committed to both our patients and staff and willing to invest in personal development and resources to ensure both patient and staff satisfaction. MC Dental have a dedicated marketing team, accounts manager and IT department to provide additional support and resources.

Responsibilities

• Select, hire, and supervise staff in all areas of the business, increase staff capability, achieve business targets and continuing to champion a team first culture
• Coordinate orientation of new staff and on-going training and education of our current staff
• Create, establish and manage internal office protocols and procedures to ensure office efficiency
• Monitor operations performance and drive issue resolution as needed
• Ensure that the Practice complies with relevant industry standards and guidelines and maintaining accreditation standards
• Motivate office personnel to serve patients and strategize growth and productivity.

What is the role?

In this role, you will be actively managing a small team to assist with all patient relations and working with providers to ensure they receive the best care and support possible.

Your duties will include:

• Patient introductions and communications
• Assist Patients with Payment Plans and Health fund claims
• Managing a small front office team to meet KPI
• Managing patient records and assist providers in patient follow ups.
• Understand and develop front-office processes and policies.
• Assist staff with daily operations
• Working with Senior Management to achieve organisational goals.

To be successful in this role, you will need

• Excellent Communication skills
• Great organisational skills and ability to multitask
• Ability to support each team member to deliver
• Attention to detail
• Flexibility and willingness to learn
• At least 2 years of experience in similar roles.

We will offer attractive packages to the right candidate.

Job Types: Full-time, Permanent

Pay: $38.00 – $45.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Experience:

• practice management: 1 year (Preferred)
• Dental receptionist: 1 year (Required)

Language:

• Mandarin (Preferred)

Work Location: In person