Practice Manager/Receptionist

About the role

We are seeking an experienced, proactive, and leadership-driven Practice Manager and Medical Receptionist to oversee the daily business operations and clinical governance of our clinic. Working closely with the Practice Principal, you will drive operational efficiency, financial performance, and team harmony, ensuring our clinical team can focus entirely on excellent patient care.

Key responsibilities

• Recruit, onboard, train, and manage rosters for reception and administrative staff. Oversee performance management and foster a collaborative team culture. Fill in for reception role when needed
• Manage the practice budget, supervise payroll, accounts payable/receivable, and optimise clinic billing workflows (bulk, private, and health schemes)
• Lead the practice through the RACGP accreditation cycle. Ensure absolute compliance with the Privacy Act, WHS legislation, and infection control standards
• Act as the primary point of contact for independent contracting GPs, managing service agreements, billing percentages, and clinical schedules
• Oversee the optimal use of practice software (e.g., Best Practice / MedicalDirector), cybersecurity compliance, and My Health Record integration
• Coordinate with the local Primary Health Network (PHN) to implement quality improvement (QI) initiatives and management
• Continue to carry out normal every day operations of a medical receptionist in conjunction with said tasks. This includes everything from greeting patients, taking phone calls, booking in patients, taking phone calls and any other medical admin needed.

About you

• Minimum 2 years of experience as a Practice Manager or Senior Medical Administrator within an Australian General Practice setting (Essential)
• In-depth, practical knowledge of the Medicare Benefits Schedule (MBS), bulk billing, and private billing systems
• Strong proficiency in mainstream GP clinical software Zedmed
• Proven leadership skills with the ability to manage, motivate, and roster a diverse team
• Exceptional interpersonal and conflict-resolution skills, with a professional approach to doctor and patient relations
• A Diploma of Practice Management or relevant business qualification is highly regarded but not essential

About us

Essendon Family Medical Clinic is a well-established, modern family medical practice dedicated to providing high-quality, patient-centric healthcare to our local community. Our multidisciplinary team consists of GPs, dedicated practice nurses, and an experienced reception team. We pride ourselves on a supportive working environment, collaborative culture, and a commitment to continuous quality improvement.