Practice Operations Manager (Founding Team)

Join the Future of Outpatient Infusion Care

Healing Springs Infusion Centers is launching a new multi-site ambulatory infusion practice in Arkansas. We are looking for a leader to help build the business side from the ground up and, as we grow, to lead the administrative team and site staff across our centers.

This is a hands-on role at first. During launch, you will personally learn and perform front office, intake, benefits investigation, prior authorization, billing and collections work, so you understand every function you will later lead. As patient volume grows, you will hire, train and lead specialized teams, including the medical assistants at each center, and build the systems and shared services that support multiple locations. You will be based in Fort Smith and travel to our centers as we grow.

What you will do

• Run day-to-day administrative operations at our first center
• Perform patient check-in, call handling and new patient intake
• Complete insurance verification and benefits investigations
• Submit and track prior authorizations and appeals
• Manage billing, claims follow-up, payment posting and patient collections
• Build workflows, checklists and written procedures that scale across locations
• Recruit, hire, train, schedule and supervise future team members: medical assistants at each center, intake coordinators, prior authorization specialists, and billing and collections staff
• Visit centers regularly to support site teams, and maintain consistent standards and communication across locations
• Work with the clinical team, who direct clinical duties, so that front-office and clinical work are well coordinated
• Help design a centralized intake, authorization and billing function for multiple centers
• Track and report key metrics such as authorization turnaround, claim denials, collections and days in A/R
• Protect patient privacy and follow HIPAA and our written policies
• Build relationships with referring physician offices and payers

Required

• Experience in healthcare administration, a physician practice, specialty pharmacy, infusion, or a related setting
• Hands-on experience with at least one of: insurance verification, prior authorizations, medical billing, or collections
• Experience leading, training or coordinating other people, formally or informally
• Strong communication skills and a professional approach with patients and payers
• Strong organizational skills and comfort with software and online payer portals
• Valid driver’s license and willingness to travel to our centers (mileage reimbursed)

Preferred

• Experience in specialty or infusion therapy, including medical vs. pharmacy benefit and drug coding
• Experience managing staff at multiple sites or remotely
• Experience recruiting, hiring and onboarding clinical support staff
• Experience building or improving workflows
• Experience with EHR, practice management or billing systems
• Experience in a startup or growth environment

Who thrives here
You are a builder who wants to run something and is willing to start by doing everything. You are calm with patients and payers, you like finding the root cause of a problem, you are comfortable leading people you will not see every day, and you want to lead a growing organization.

Growth
This position is designed to grow into leadership of administrative operations and site staff across our centers and will evolve into a salaried position as you take on supervision of our team. Responsibilities, team size and compensation will grow with the company.

Schedule
Full-time, Monday through Friday, based in Fort Smith, with regional travel as we add centers. Hours may vary during startup as patient volume develops. No on-call.

Benefits

• Competitive salary with growth-based incentive opportunity
• Mileage reimbursement for business travel
• Paid time off and paid holidays for full-time employees
• A founding role in a growing organization
• Training on payers, authorizations, coding and billing
• A comprehensive benefits package, currently under development, expected as the practice grows

About us
Healing Springs Infusion Centers provides convenient, high-quality outpatient infusion therapy in a welcoming, patient-focused setting. We partner closely with referring physician offices to deliver evidence-based care with an emphasis on safety, comfort and outcomes.

Healing Springs Infusion Centers is an equal opportunity employer.

Pay: $25.00 - $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule

Application Question(s):

• In a few words, tell us why you think you would be a good fit for this position.

Work Location: In person