Practice Second-in-Charge (2IC)

Join our leadership team

We are looking for an experienced, people-focused administrator to step into a senior role as the right hand to our Practice Manager. If you enjoy keeping a busy health practice running smoothly, leading a front-of-house team and building your path toward practice management, this role is for you.

About the role

You'll work closely with the Practice Manager and Practice owner to keep daily operations on track. You'll coordinate rosters across the practice, lead and coach the reception team, look after key financial and stock tasks, and take charge of the practice when the Practice Manager is on leave or or otherwise away for conference and training.

Hours are Monday to Friday, with shifts falling between 8 am and 6 pm. Occasionally you'll cover weekend shift from 8 am to 2 pm.

Key responsibilities

• Keep practice administration and communication running efficiently
• Build and manage rosters for all practice staff, in partnership with the Practice Manager
• Lead, train and coach the reception team to deliver outstanding patient service and support patient retention
• Oversee the accuracy and upkeep of patient records
• Complete daily banking reconciliation to keep the practice's financial records accurate
• Manage month-end stock take, stock management and ordering of stationery
• Protect patient privacy and confidentiality at all times
• Liaise with Medicare and other external bodies as needed
• Step in as acting Practice Manager during leave, training or other absence
• Keep developing your skills, with coaching and training to prepare you for relief management duties

About you

• 2+ years in a specialist or GP Clinic with administrative role
• Experience supervising, coaching or training team members
• Working knowledge of rostering in a health setting
• Strong understanding of Medicare requirements
• Confident conflict resolution skills
• Excellent written and verbal communication, and the ability to build trust with colleagues and external providers
• Proficiency in MS Office and online research
• A Diploma or Certificate in Office Administration or equivalent
• A National Police Clearance issued within the last 3 months

Desirable

• Experience with Best Practice software
• Familiarity with the Medicare Benefits Schedule
• Involvement in practice accreditation
• Broader administrative experience in the health industry
• Experience with bank reconciliation and basic bookkeeping or accounting software

What we offer

• A genuine step up into practice management
• Ongoing professional development and mentoring
• A positive, professional, and supportive work culture
• Generous staff perks and discounts
• Ample parking space

How to apply
Send your resume and a brief cover letter and click APPLY NOW. Applicants must have the right to work in Australia.

Please note: we are not accepting repeat applications from candidates who have already been unsuccessful for this position.

We have the right to select a shortlist from the applications received. The selection process employed will be at the discretion and may commence prior to the closing date.