Practice Support Assistant – Outbound Calls

Location: Main Shahrah-e-Faisal, Karachi
Job Type: Full-Time
Work Mode: Onsite
Shift Timings: 6:00 PM to 3:00 AM (PKT)
Working Days: Monday to Friday

Job Overview

We are looking for a communication-oriented and customer-focused Practice Support Assistant – Outbound Calls to join our client's team in Karachi. The ideal candidate will have experience in US-based customer service or BPO operations, excellent spoken English, and the ability to handle outbound calls professionally.

The role involves contacting patients, routing calls to the relevant departments, assisting with appointment scheduling, confirming follow-up appointments, and maintaining accurate patient records.

Key Responsibilities

• Make outbound calls to patients using assigned contact lists and datasets.
• Transfer and route calls to the appropriate departments or representatives.
• Respond to patient queries using provided training, guidelines, and information.
• Assist with appointment management after completing the required training.
• Contact patients to schedule, book, and confirm follow-up appointments.
• Engage with patients professionally and identify relevant upselling opportunities where appropriate.
• Maintain accurate call logs, patient records, and documentation.
• Follow established calling procedures, communication standards, and patient confidentiality requirements.
• Ensure a professional and positive patient experience during every interaction.

Job Requirements

• Previous experience in US-based customer service or BPO operations.
• Experience handling outbound calls for US customers; healthcare BPO experience will be an added advantage.
• Excellent spoken English with a neutral or US-friendly accent.
• Strong communication, interpersonal, and patient-handling skills.
• Professional telephone etiquette and the ability to manage patient queries effectively.
• Comfortable working night shifts aligned with US business hours.
• Basic computer proficiency, including CRM systems, calling software, email, and data entry.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple tasks while maintaining service quality.

Salary

Market competitive, based on experience and skills.

Perks and Benefits

• OPD and IPD health coverage for self, dependents, and parents.
• Life insurance coverage for self.
• Fuel card for male employees.
• Free pick-up and drop-off facility for female employees.
• In-house gym facility.
• Paid leaves and US holidays.
• Employee referral bonus.

Pay: Rs80,000.00 - Rs90,000.00 per month

Work Location: In person