PRADA Client Advisor ION Orchard

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Summary/Purposes

The Client Advisor puts his / her professionalism at the service of the corporate image and of the customer’s satisfaction and loyalty. He / she collaborates in achieving the quantitative and qualitative objectives for both the Department and the Store.

Responsibilities

1. • Is aligned to the style and qualitative standards of the Brand throughout the Sales and after-sales process.
   • Collaborates with other colleagues, contributing to create a good atmosphere within the store and is focused on achieving the customer satisfaction.

Sale

1. • Is constantly up-to-date regarding fashion trends, knows and monitors competitors.
   • Manages sales and optimizes each step of the sales process:
     • Welcome and recognizes regular customers.
     • Understands the customer’s needs, both expressed and hidden.
     • Presents and values the product range.
     • Describes, recommends and highlights the benefits of the product proposition, according to the customer needs.
     • Checks customer requests while the product is tried on and responds to any further requests.
     • Boost cross selling and additional sales.
     • Ensure customer loyalty and that all the data on the Customer Card are registered on the CRM.
     • Accompanies the customer to the cash counter, prepares the packaging and, if necessary, manages the payment.
     • Thanks the customer, walks the customer to the exit, says goodbye and replaces the item sold (if on the display)
   • Attends department and Store staff meetings.

Customer management and CRM

1. • Knows how to create and consult the customer’s profile.
   • Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
   • Deals with complaints, eventually with the manager’s support.
   • Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product.
   • Conveys all information collected about customers to the management.
   • Follow up customer requests.
   • Manages his / her customer’s portfolio through the Client Book and the follow-up actions (e.g.: recalling, emailing, etc.)

Product

• Attends all in-store product presentations (of all product categories)
• Has an in-depth knowledge of all the products in the assigned Product category and is always up-to-date on the whole Product range in the Store.
• Forwards to Department Manager all the requests and feedback received from customers on the products.
• Ensures the correct management (cleaning, care, replacement, etc.) of the products in the section he / she is responsible for.

Visual

• Takes care of product display in his / her department and points out any necessary correction to increase sales.

Stockroom

• Knows available products in stock in order to maximize sales.
• Participates proactively in the year-end, sector and rotational stock take process by product category.

Thefts / Losses

• Keeps the assigned position in order to prevent thefts, cooperating with his / her colleagues if he / she needs to leave it.
• Correctly performs cycle counts and point out to his / her supervisor the possible discrepancies.
• Promptly informs his / her direct supervisor of any loss.

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Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.