Pre Arrival Specialist - Pre-Service

JOB TITLE: Pre-Arrival Specialist

DEPT: Pre-Service

LOCATION: Maury Regional Medical Center-Columbia, TN

SHIFT: PRN, Monday-Friday as needed

MAURY REGIONAL HEALTH:

At Maury Regional Health, patients are at the heart of everything we do. We're committed to clinical excellence and compassionate care, offering exceptional service. As a top-rated organization, we foster an inclusive, collaborative work environment where innovation and patient care lead the way.

JOB SUMMARY:

The Pre-Arrival Specialist serves as a primary point of contact between patients, physicians, medical offices, and hospital departments to coordinate accurate and timely scheduling of healthcare services. This position manages physician orders and referrals, verifies insurance information, provides patients with preparation instructions, and ensures scheduled services meet established departmental and organizational requirements. The Pre-Arrival Specialist delivers excellent customer service while using knowledge of healthcare insurance, coding practices, clinical departments, and scheduling systems to support an efficient patient experience.

DUTIES:

• Coordinates enterprise-wide scheduling for multiple healthcare services and physician referrals while considering departmental resources, utilization requirements, and established scheduling protocols.
• Reviews physician orders and referrals for accuracy and completeness, ensuring the requested service matches the scheduled procedure and obtaining clarification or additional information when necessary.
• Serves as a liaison between patients, physician offices, medical staff, and hospital departments to facilitate communication and resolve scheduling or service-related questions.
• Provides patients with clear instructions regarding appointment preparation, arrival requirements, and other information necessary for scheduled services.
• Verifies patient insurance coverage using applicable insurance verification websites, electronic systems, and hospital resources when required.
• Maintains professional telephone etiquette, utilizes communication technology effectively, and meets established call handling, productivity, and customer service expectations.
• Builds and maintains collaborative relationships with internal and external customers while promoting accuracy, timely communication, and a positive patient experience.
• Manages assigned workload efficiently, maintains a safe and organized work environment, adapts to changing processes and responsibilities, and identifies opportunities to improve scheduling workflows and departmental performance.

JOB REQUIREMENTS:

High School Diploma or equivalent Required

2 Years Related Experience Required

WHY MAURY:

• Medical, Dental, Vision, Retirement Plans & PTO
• Educational Assistance, Tuition Reimbursement & Career Advancement Navigation
• Employee Discounts
• Childcare Services
• Adoption Assistance

For more information: About Maury Regional Health

MISSION, VISION & VALUES:

MISSION: Clinical excellence. Compassionate care. Every patient. Every day.

VISION: To be the trusted choice for health and wellness in southern Middle Tennessee by delivering a safe, seamless and patient-centered experience.

VALUES:

W – Wholeness: Wellness-centered care of mind, body & spirit for our patients & health care team.
E – Empathy: Understanding the feelings of others as we walk with them on their path to wellness.

C – Community: Creating relationships, connections & trust.
A – Advocacy: Defending the rights of all to be heard.
R – Respect: Treating everyone with dignity & respect.
E – Engagement: Actively involving all stakeholders in creating better health outcomes for southern Middle Tennessee.

STRATEGIC ANCHORS:

• Quality patient care
• Highly effective teams
• Stewardship of resources
• Innovative culture

Maury Regional Health is committed to the principles of Equal Employment Opportunity in all aspects of the employer/employee relationship. Maury Regional Health grants equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origins (including ancestry), genetic information, disability, age, military/national guard/veteran status, sexual orientation, gender identity, or gender expression, or other status protected by state or federal law. Statements made by applicants for employment on this application form will be checked for accuracy. Maury Regional Health campuses are tobacco-free. All tobacco use is prohibited.