PRE

We are looking for a friendly, professional, and patient-focused Patient Relations Executive to join our hospital team. The candidate will be responsible for assisting patients and their families, addressing queries and complaints, coordinating with hospital departments, and ensuring a positive patient experience throughout their hospital visit.

Key Responsibilities

• Welcome and assist patients and their attendants.
• Handle patient enquiries, feedback, and complaints professionally.
• Coordinate with doctors, nurses, billing, front office, and other departments.
• Guide patients regarding appointments, consultations, investigations, admissions, and discharges.
• Resolve patient concerns promptly and escalate issues to the appropriate department.
• Conduct patient feedback and satisfaction surveys.
• Maintain records of patient complaints, feedback, and resolutions.
• Assist patients with hospital processes and departmental navigation.
• Follow up on unresolved complaints and ensure timely closure.
• Support patient experience and service quality improvement initiatives.
• Maintain patient confidentiality and follow hospital policies.
• Ensure courteous communication and professional service at all times.

Job Requirements

• Graduate in any discipline; hospital administration or healthcare management is preferred.
• 1–2 years of experience in patient relations, hospital front office, customer service, or healthcare administration.
• Excellent communication and interpersonal skills.
• Good command of English and the local language; Hindi is an advantage where required.
• Ability to handle complaints calmly and professionally.
• Basic computer knowledge and MS Office skills.
• Strong coordination, problem-solving, and organisational skills.
• Presentable, empathetic, and patient-oriented approach.

Skills Required

• Patient handling and counselling coordination
• Complaint management and resolution
• Customer service
• Interdepartmental coordination
• Patient feedback management
• Communication and interpersonal skills
• Problem-solving and time management
• Hospital management software (preferred)

How to Apply

Interested candidates with strong communication skills and experience in patient handling or hospital operations are encouraged to apply with their updated resume.

Benefits:

• Provident Fund

Work Location: In person