Pre- sale Technical Support Engineer

Location: Based in Sydney.

Join UNV Team as a Pre-sale tech support Engineer! Unlock Your Potential and Drive Sales Success!

Are you an experienced self-driven pre- sale technical support and trainer all-rounder?  looking for an exciting opportunity to take your career to new heights? Look no further! We are currently seeking highly motivated and experienced pre-sale tech supports to join our global CCTV surveillance team! The person we’re looking for is dynamic, aggressive and most importantly, customer focused. You’ll likely be experienced in physical security and ready to see the inside of a business with what we believe is the right recipe for our customers.

About Uniview:  
 
Uniview, ranked the 4th in the global CCTV surveillance market share, is marching into Australia market at this stage. We consider ourselves as a citizen of the world, endeavors to build a safer world based on professionalism and reliability, move forward with fortitude, so as to achieve innovation, prosperity and continuous progress. Come & Join us!

For more information, visit: https://en.uniview.com/

Role Overview:

You will join our tight-knit team and provide efficient and exceptional product solution and training across all areas of the business. UNV is renowned for providing IP Cameras, PTZ Cameras, NVRs, VMS, Storages, Displays and related hardware & software.

Pre-sale Tech support:

• Full-time position with UNV
• Conduct technical support presentations, field trials, and demonstrations to showcase our products and solutions.
• Educate clients on our offerings, increasing their knowledge and understanding of our products and services.
• Help with local brand building activities to improve our brand awareness.
• Respond to customer inquiries via phone, email, and Teamviewer
• Troubleshoot and resolve technical issues related to hardware and software
• Provide clear and concise instructions to customers to help them resolve their issues
• Continuously improve technical knowledge and skills through training and self-study

About you:

• Bachelor’s degree in engineering, computer science or related discipline is preferred
• At least 1-2 years working experience in CCTV and relevant industry.
• Excellent verbal and written communication skills
• High degree of initiative
• Strong problem-solving skills
• The motivation to grow and succeed within a company
• Full Australian working rights
• Fluent in English and Mandarin

Rewards:

This is an opportunity for someone with the ambition and motivation to build a long-term career path with an established industry leader.
 
UNV are an international organisation that value and reward their employees, and training and support will be provided to assist you in reaching your career aspirations.    
 
Please note, only successful candidates will be contacted for the next stage of the recruitment process. Thank you for your understanding.