Pre-Sales Consultant

Technical Duties

• Take the lead on at least one solution portfolio of Red Hat portfolio technologies or hybrid cloud ecosystem services.

• Attend or initiate communication with prospective customers, partners, and partner’s customers to collate detailed information.

• Determine if the customer's technical and business requirements are met by Red Hat technology solutions.

• Provide excellent solution presentations, solution demonstrations, and represent the company at conference events.

• Conduct PoC/PoV (Proof of Concept/Value) and create or fulfill Terms of Reference (ToR) as necessary to complete the quote or proposal.

• Provide Red Hat solutions to prospect customers with standalone, unified, and integrated architectures in a professional manner that meets or exceeds customer expectations.

• Conduct and create technical and business demonstrations and presentations to internal teams and Partners.

• Deliver Red Hat solutions technical training to internal teams, Partners, and customers if the service owner is unable to perform.

• Create System Requirement Specifications or Technical Documentation as needed to fulfill the sales quotation or proposal.

• Initiate, coordinate, and escalate feedback and issue escalations to regional management with identified possible solutions.

• Build productive relationships across all levels of customers' businesses.

• Be an expert by owning the assigned Red Hat solution and acting as the go-to resource for technical knowledge and partly industry knowledge.

• Be a Certified Professional on the assigned Red Hat products and solutions.

• Maintain a customer focus by designing a Red Hat product or solution based on the customer’s technical and business needs.

• Support and create product and solution content for the Marketing Team.

• Adhere to the company’s quality and business processes.

• Monitor and assess open-source, devops technology updates and releases.

• Identify, access, and investigate high-risk, high-return technologies possessing potential applications within existing businesses or for creating new businesses.

• Align and support IT Management through strategic innovation.

• Provide technical vision to complement the business vision by setting the tone and direction of the company’s technology.

• Structure and produce compelling sales proposals and technical documentation outlining the business benefits to clients.

• Assume responsibility for running a bid team where relevant.

• Interface with the Marketing Team by producing marketing collaterals and conducting product, solution, and competitor research.

• Interface with the Sales Team and Customers by identifying business and technical requirements.

• Interface with the implementation and project teams by turning over customer requirements to ensure a smooth transition from Sales to Service Delivery.

Executive Reporting

• Submit monthly, quarterly, and annual reporting for qualified leads and completed tasks.
• Submit monthly, quarterly, and annual reporting for closed lost and won opportunities.
• Submit monthly, quarterly, and annual reporting for Service Efficiency and Utilization.

Internal and External Collaborations

• Gather the complete needed implementation service scope of work, assumption dependencies, constraints, or any other technical specifications needed to build sales proposals from internal or external partner Services Teams.
• Identify and assign an internal or external partner workforce that has corresponding skill sets to meet the customer requirement.
• Assist the Support Operation Center Team regarding support structure, service level agreements, and technical support requirements.

Administrative Duties:

• Respect and ensure all assets of the company are in good working condition.
• Maintain cleanliness, orderliness, and safety within the working environment.
• Abide by the company’s policies and administrative procedures.

Other Support Duties:

• Participate in and assist with company functions and programs.

• Contribute to the improvement of the company's objectives.

• Perform other functions required by the company that match your skills and capabilities.

• Fulfill the required service in the absence of the assigned Technical Sales Consultant on a particular Red Hat solution portfolio or vertical.

• Assist and guide the Head of Support in decision-making and support fulfillment in the absence of a IT Engineers.

• Identify and recommend an ad-hoc replacement from internal resources, initially take the role, or recommend a service contract engagement with partners in the absence of an Implementation Engineer, Implementation Team Lead, or Service Delivery Head.

• Enterprise Resident Engineer : Special Assignment

• Enterprise Account Resident Engineer - Client & Stakeholder Communication

  • Client & Stakeholder CommunicationAct as the main on-site point of contact for the customer, addressing daily technical inquiries and resolving escalations promptly.
  • Facilitate smooth communication between the client, internal engineering teams, general contractors, and third-party vendors.
  • Lead or participate in regular progress review meetings with the customer.

• Enterprise Account Resident Engineer - Technical Oversight & Quality Control

  • Conduct WEEKLY site or system inspections to monitor progress and verify that work meets design intent, quality standards, and safety regulations.
  • REVIEW and RECORD technical CHANGE submittals, blueprints, or system configurations.
  • ASSIST in troubleshooting on-site issues, root-cause analysis, and coordinate timely corrective actions.

• Enterprise Account Resident Engineer - Documentation & Reporting

  • Maintain accurate, up-to-date CI records, including logs, incident reports, requests for information (RFIs). Prepare the service coverage weekly and monthly performance reports.

QUALIFICATIONS:

• Graduate of any 4-year course or college degree, preferably BSIT, BS Computer Science, BS Computer Engineering or any IT-related courses

• Bachelor’s or Master’s degree in any business-related courses

• Industry standard certifications (e.g., RHCSA, RHCE, RHCA).

• Must have at least 3 solid years of work experience in selling IT products, services, or solutions.

• Must have at least 3 solid years of work in business development, marketing, or sales.

• Experienced in enterprise applications. Strong background in organizational systems design, community-driven software solutions, virtual environment management, and complex multi-layered infrastructure.

• Extensive proficiency in managing enterprise Linux platforms, cloud architecture, automated workflows, and modern DevOps methodologies.

• Proficiency in Red Hat ecosystems, including Enterprise Linux, OpenShift, and the Ansible Automation Platform.

• Knowledge of cloud platforms (AWS, Azure, Google Cloud), virtualization, and hybrid cloud computing concepts.

• Proficiency in Linux environments, automation and basic shell scripting.