Pre Sales - E-Commerce

Role & responsibilities

• Respond to inbound enterprise and bulk business enquiries received through website forms, Salesforce, support email IDs, referrals and other channels.
• Conduct discovery conversations to understand customer requirements, business use cases, expected order value, purchase timelines and decision-making process.
• Qualify opportunities using the defined lead qualification framework.
• Capture complete and accurate customer information within Salesforce.
• Schedule meetings and ensure seamless handover of qualified opportunities to the Sales team.

Preferred candidate profile

• 2-4 years of experience in Pre-Sales, Inside Sales, Business Development, Customer Success or Lead Qualification.
• Excellent verbal and written communication skills.
• Experience working on CRM platforms (Salesforce preferred).
• Comfortable interacting with C Level Clients
• Highly organized with strong documentation and follow-up skills.
• Inside Sales or conversion campaign experience.