pre-sales engineer

About the role

Galaxy Communication (H.K.) Limited is seeking a Pre-Sales Engineer to join our dynamic team in Kwai Hing, Kwai Tsing District. This is a full-time position that plays a crucial role in bridging the gap between our technical capabilities and our clients' business needs. As a Pre-Sales Engineer, you will be instrumental in demonstrating the value of our Information and Communication Technology solutions to prospective customers, ensuring they understand how our offerings can solve their specific challenges. This role is essential to our sales strategy, as you will be responsible for translating complex technical concepts into compelling business propositions that drive sales opportunities forward.

Key responsibilities

• Conduct technical demonstrations and presentations of our ICT solutions to prospective clients, tailoring each presentation to address specific client requirements and pain points
• Prepare detailed technical proposals and solution designs that outline how our products and services meet client specifications and business objectives
• Collaborate closely with the sales team to understand client needs, provide technical insights, and support the sales process from initial contact through contract negotiation
• Perform product demonstrations, proof-of-concept (POC) activities, and technical feasibility assessments for prospective customers
• Provide technical support during the sales cycle, including responding to technical queries, clarifying product capabilities, and addressing client concerns
• Develop and maintain technical documentation, case studies, and presentation materials that effectively communicate solution benefits
• Gather customer feedback and market intelligence to inform product development and improve sales approaches
• Support post-sales handover to ensure smooth implementation and customer satisfaction with deployed solutions
• Stay current with industry trends, competitor offerings, and emerging technologies relevant to our ICT solutions

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field
• 3-5 years of experience in a pre-sales, sales engineering, or technical sales support role within the ICT industry
• Strong technical knowledge of networking, telecommunications, software solutions, or related ICT infrastructure
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders
• Proven track record of successfully supporting the sales team in closing deals and achieving sales targets
• Experience in preparing technical proposals, solution designs, and presenting to C-level executives
• Problem-solving ability with a customer-focused mindset and attention to detail
• Proficiency in using CRM systems and sales tools to manage opportunities and track progress
• Fluency in English and Cantonese; Mandarin is advantageous
• Knowledge of Hong Kong's telecommunications regulatory environment and industry standards is preferred
• Relevant technical certifications (such as Cisco, CompTIA, or similar) are highly desirable

What we offer

At Galaxy Communication (H.K.) Limited, we are committed to fostering a supportive and progressive work environment. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include access to professional development opportunities, training programmes to enhance technical and soft skills, and a clear career progression pathway within our growing organisation. We prioritise work-life balance and maintain a collaborative workplace culture where innovation and excellence are valued. Additionally, we provide health and wellness benefits to support the wellbeing of our employees.

About us

Galaxy Communication (H.K.) Limited is a leading provider of Information and Communication Technology solutions in Hong Kong and the wider region. With a commitment to delivering cutting-edge technology and exceptional customer service, we help businesses transform their operations and achieve their strategic objectives. Our team comprises talented professionals dedicated to innovation, integrity, and customer success. We pride ourselves on our technical expertise, market knowledge, and ability to deliver tailored solutions that create tangible value for our clients. Join us and be part of a forward-thinking organisation that shapes the future of telecommunications and ICT in Hong Kong.

Apply now

If you believe you are the ideal candidate for this Pre-Sales Engineer position and are ready to make an impact with Galaxy Communication (H.K.) Limited, we encourage you to submit your application, including your CV and a cover letter outlining your relevant experience and motivation for joining our team.