Pre-Sales Engineer

Key Responsibilities:

• Assist in gathering customer requirements during sales meetings.
• Participate in initial discovery calls to understand client pain points.
• Support sales teams in answering basic technical queries from customers.
• Help senior engineers in designing IT solutions tailored to client needs.
• Conduct research on new products and emerging technologies.
• Document solution designs and configurations under guidance.
• Assist in creating technical presentations and product demonstrations.
• Contribute to writing responses for RFIs/RFPs.
• Work with sales teams to develop pricing and solution documentation.
• Maintain a database of technical solutions and case studies.
• Relevant networking certifications such as CCNA, CCNP, Aruba, Fortinet, Palo Alto Networks, or equivalent would be an advantage.
• Stay up to date on industry trends and competitive technologies.
• Shadow senior engineers during customer meetings to gain hands-on experience.
• Experience with enterprise switches, routers, wireless, firewall, or network infrastructure is preferred.
• With a strong Network Engineer /Network Support / Network Implementation background can also be considered if theydemonstrate good communication skills and are interested in moving into Presales.

Good understanding of networking fundamentals including:

• TCP/IP and subnetting
• VLAN and trunking
• Layer 2 / Layer 3 switching
• Routing concepts and protocols
• STP
• LAN/WAN architecture
• Network redundancy / High Availability

Exposure to enterprise networking solutions from vendors such as:

• Cisco
• HPE Aruba
• Ruckus
• Huawei
• Fortinet / Palo Alto Networks networking or firewall solutions would be an addedadvantage.