Pre Sales Engineer

About Us

Viskou Technology Sdn Bhd is a Malaysian technology company specializing in video surveillance and commercial electronic solutions since 2014. As an authorized National Distributor of Hikvision in Malaysia, we provide product distribution, system solutions, and technical support to customers across various industries, including government, education, transportation, finance, and commercial sectors.

With a strong focus on innovation, efficiency, and service quality, Viskou Technology works closely with customers and business partners to deliver reliable security solutions and professional technical support. We offer a dynamic and growing working environment where employees can develop their technical expertise, sales capabilities, and career opportunities in the technology industry.

Position Overview

We are seeking a motivated and customer-oriented Pre-Sales Engineer to provide technical consultation, product recommendations, and sales support for our video surveillance and commercial electronic solutions. This role involves understanding customer requirements, recommending suitable products, providing technical assistance, and supporting the sales team in developing business opportunities and maintaining strong customer relationships.

The ideal candidate should have an interest in technology, good communication skills, a willingness to learn, and a positive attitude toward both technical problem-solving and customer engagement. Fresh graduates with relevant qualifications are encouraged to apply.

Responsibilities

• Provide pre-sales and after-sales technical support by handling product inquiries, troubleshooting technical issues, and assisting with warranty-related matters.
• Understand customer requirements and recommend suitable video surveillance, CCTV, and commercial electronic solutions.
• Conduct product testing, demonstrations, and technical evaluations to develop product knowledge and ensure product quality.
• Assist the sales team in preparing technical proposals, product specifications, solution recommendations, and quotations.
• Provide product demonstrations and technical training to customers, internal staff, and business partners.
• Collaborate with sales and technical teams to resolve product-related issues and ensure timely customer support.
• Build and maintain positive relationships with new and existing customers to enhance customer satisfaction and loyalty.
• Support the sales team in identifying business opportunities, developing customer accounts, and promoting the company's products and solutions.
• Communicate with customers through phone calls, WhatsApp, email, and face-to-face meetings to understand their needs and provide suitable solutions.
• Follow up on customer inquiries, quotations, and project opportunities to support sales conversion and business growth.
• Coordinate sales orders, product availability, and deliveries with relevant internal departments to ensure smooth order fulfillment.
• Maintain accurate customer records, technical documentation, sales activities, and follow-up information in the company's system.

Requirements

• Diploma or Bachelor's degree in Engineering, Information Technology, Electronics, Computer Science, or a related discipline.
• Fresh graduates are welcome to apply. Relevant knowledge or experience in CCTV, networking, electronics, or security systems will be an advantage.
• Good communication and interpersonal skills in Chinese, English and Bahasa Malaysia, both written and spoken.
• Strong interest in technology, technical problem-solving, product consultation, and customer-facing activities.
• Willingness to learn new products, technologies, and industry developments.
• Able to work independently and collaboratively in a fast-paced environment.
• Positive attitude, self-motivation, strong learning ability, and a customer-oriented mindset.

Employee Benefits

• Annual leave, medical leave & public holidays provided
• Friendly and positive working environment
• Career growth and learning opportunities
• Monthly birthday celebrations & staff appreciation activities
• Team-building activities & annual company trips

Career Development

This position offers an excellent opportunity to develop technical expertise and commercial skills in the video surveillance and electronic security industry. Employees will gain practical experience in product consultation, technical solutions, customer relationship management, and sales development, with opportunities to progress into senior pre-sales, technical specialist, or sales engineering roles.