Pre-sales Engineer

Job Summary

We are looking for a motivated and technically proficient Presales Engineer to support our sales team in designing and proposing IT solutions that address customers' business and technical requirements. The successful candidate will play a key role in solution design, technical consultations, solution demonstrations, proposal development, and proof-of-concept activities across cloud, cybersecurity, infrastructure, networking, managed services, and Microsoft technologies.

Key Responsibilities

Solution Design & Consulting

Work closely with customers and the sales team to understand business objectives, operational challenges, and technical requirements.

Design and recommend appropriate IT solutions that align with customer needs, budget, scalability, and security requirements.

Provide technical consultation and solution architecture for infrastructure, cloud, networking, cybersecurity, and managed services projects.

Pre-Sales Support

Conduct technical presentations, product demonstrations, and solution workshops for customers.

Prepare and deliver Proof of Concepts (PoCs) and pilot implementations to validate proposed solutions.

Address customer technical questions and provide technical guidance throughout the sales cycle.

Support customer meetings, site surveys, and technical discussions.

Proposal & Documentation

Develop solution proposals, technical specifications, scope of work, architecture diagrams, and bill of materials.

Assist in preparing quotations, project estimates, resource planning, and implementation timelines.

Prepare and maintain technical documentation, solution blueprints, configuration guides, and deployment plans.

Collaboration & Business Development

Work closely with Account Managers to develop winning sales strategies and competitive proposals.

Identify opportunities for upselling and cross-selling additional products and services.

Collaborate with project and technical teams to ensure smooth transition from presales to implementation.

Provide regular updates on opportunities, PoCs, customer engagements, and sales pipeline activities.

Product & Industry Knowledge

Maintain up-to-date knowledge of the latest technologies, products, and market trends.

Conduct competitive analysis and provide recommendations to strengthen solution positioning.

Gather customer feedback and market insights to support service and solution improvements.

Requirements

Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.

Minimum 2 years of experience in a Presales, Solutions Engineer, System Engineer, or technical consultancy role.

Strong understanding of one or more of the following: Microsoft 365Microsoft AzureWindows ServerVirtualization (VMware/Hyper-V)Networking and Wireless SolutionsFirewall and Security SolutionsBackup and Disaster RecoveryManaged Services

Experience preparing technical proposals, solution designs, and customer presentations.

Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to work independently and collaboratively in a fast-paced environment.

Relevant certifications such as Microsoft, Azure, Fortinet, VMware, Cisco, or other industry certifications will be an advantage.