Pre-Sales Solutions Design Associate | Nightshift | Hybrid

Ingram Micro is a leading global technology company that helps businesses realize the promise of technology. Through our digital platform, Ingram Micro Xvantage™, and our extensive portfolio of technology solutions, we connect manufacturers, resellers, and customers with the products, services, and expertise they need to succeed.

Are you passionate about technology and enjoy helping customers find the right solutions to meet their business needs?

We are looking for a Pre-Sales Solutions Design Associate who can combine technical knowledge, customer engagement, and consultative problem-solving skills to recommend technology solutions that deliver value.

In this role, you will work closely with reseller partners, sales teams, and internal stakeholders to understand customer requirements, identify opportunities, and recommend technology solutions across hardware, software, cloud, networking, and services. You will play a key role in helping customers make informed technology decisions while supporting business growth.

This opportunity is ideal for professionals with experience in pre-sales, technical support, technical sales, inside sales, customer success, or technology consulting who are looking to grow their career in the technology industry.

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What You'll Do

• Partner with reseller customers and internal sales teams to understand business requirements, objectives, budgets, and timelines.
• Recommend technology products, services, and solutions based on customer needs.
• Design end-to-end solutions that may include hardware, software, cloud offerings, warranties, maintenance services, and other value-added services.
• Identify cross-sell and upsell opportunities that enhance customer outcomes and business growth.
• Respond to customer and partner inquiries through phone, email, chat, and virtual meetings.
• Prepare and maintain accurate opportunity records, including customer requirements, budget information, decision-making processes, and anticipated close dates.
• Collaborate with sales, product, vendor, and operational teams to ensure successful solution delivery.
• Stay informed about technology trends, products, and vendor offerings.
• Consistently achieve productivity, quality, and performance objectives in a fast-paced environment.

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What We're Looking For

Required Qualifications:

• Bachelor's degree in any field or equivalent relevant work experience.
• At least 2 years of experience in one or more of the following: Pre-Sales, Technical Sales, Inside Sales, Customer Success, Technology Consulting, Solutions Advisory, etc.
• Strong English communication skills, both written and verbal.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work effectively in a dynamic environment.
• Proficiency in Microsoft Office and common business applications.
• Willingness to work night shift (US business hours).
• Willingness to work in a hybrid setup with onsite attendance of up to 10 days per month.

Preferred Qualifications, But Not Required:

• Experience supporting, selling, or recommending technology products and services.
• Working knowledge of IT infrastructure, networking, cloud technologies, software solutions, cybersecurity, or hardware products.
• Experience working with customers, partners, or resellers in a technology environment.
• Industry certifications such as Microsoft, AWS, Cisco, CompTIA, or similar are an advantage.

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Who Will Be Successful in This Role

You may be a great fit if you:

• Enjoy understanding customer challenges and recommending solutions.
• Can explain technical concepts in a way that is easy for customers to understand.
• Have a consultative and customer-focused mindset.
• Enjoy learning about new technologies and industry trends.
• Are comfortable collaborating across multiple teams.
• Thrive in a fast-paced environment where priorities can change quickly.
• Like balancing technical knowledge with business conversations.

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Why Join Ingram Micro?

• Gain exposure to some of the world's leading technology vendors and solutions.
• Build expertise across cloud, infrastructure, networking, software, hardware, and emerging technologies.
• Work alongside industry professionals and technology experts.
• Access continuous learning, development, and career growth opportunities.
• Be part of a collaborative, innovative, and customer-focused organization.
• Grow your career with a global technology leader.