Pre-sales Specialist

Since 2012, our client has been developing a scalable SaaS platform and a range of digital products, establishing itself as a reliable partner in the global iGaming industry. The company specializes in turnkey and white-label solutions for iGaming operators, integrating leading gaming providers, payment systems, and operational tools into a unified ecosystem. With over 400 professionals across Central and Eastern Europe, the company continues to expand its international presence and deliver innovative solutions to operators worldwide.

About the Role

We are looking for a proactive Inbound Sales Specialist to join a newly established Pre-Sales team and become the first point of contact for inbound leads. The role focuses on lead qualification, client communication, and ensuring that high-potential prospects are efficiently transferred to the Sales team.

Responsibilities

• Process inbound leads from website forms, chatbots, email, and other channels
• Qualify prospects based on business needs, budget, geography, licensing status, and project stage
• Gather and verify client information, including company details, target markets, and technical requirements
• Conduct initial communication via chat, messengers, and email
• Manage follow-up activities and maintain engagement with prospects
• Maintain accurate CRM records and sales documentation
• Schedule meetings and transfer qualified opportunities to Sales Closers
• Support lead conversion goals and maintain high response standards

Requirements

• 1+ year of experience in Sales, SDR, BDR, Lead Qualification, Customer Support, or a similar client-facing role
• Excellent written and verbal communication skills in Russian
• English proficiency at B2 level or higher
• Experience working with CRM systems such as Pipedrive, HubSpot, Salesforce, or similar
• Ability to manage multiple conversations and priorities simultaneously
• Strong attention to detail and ability to maintain accurate records
• Proactive and customer-oriented mindset
• Ability to identify business needs and qualify potential clients
• Comfortable working in a fast-paced environment with performance targets
• Additional languages are considered an advantage

Nice to Have

• Experience with inbound lead management
• Knowledge of French, German, Spanish, or Portuguese would be an advantage for wider GEO coverage
• Knowledge of sales processes and qualification frameworks
• Familiarity with iGaming products, operators, and white-label solutions
• Experience using chat platforms, helpdesk systems, or sales engagement tools
• Understanding of B2B sales environments and lead conversion processes

Benefits

• A chance to join a company with a strong name and long-established reputation in the global Gaming industry
• Continuous talent development and accelerated growth opportunities within the organization
• 20 days of paid vacation and 5 Family Days
• Regular workshops, team activities, offsite trips, and corporate events
• English language courses provided by the company
• Access to a mental health support service (professional psychologists, confidential sessions)