Pre Sales, Tele calling

Job Description – Pre-Sales / Telecalling Executive

Job Title: Pre-Sales / Telecalling Executive
Department: Sales / Pre-Sales
Experience: 0–3 Years
Employment Type: Full-Time
Location: [ Baner, Pune ]
Reporting To: Pre-Sales Manager

Job Summary

We are looking for an enthusiastic and customer-focused Pre-Sales / Telecalling Executive to support our sales team by connecting with prospective customers, understanding their requirements, explaining products/services, and generating qualified leads.

The ideal candidate should have excellent communication skills, a confident telephone manner, and the ability to build positive relationships with potential customers.

Roles & Responsibilities

• Make outbound calls to prospective and existing customers from the provided database.
• Handle inbound customer calls and respond to basic product/service inquiries.
• Understand customer requirements and provide relevant information about products or services.
• Explain product features, benefits, pricing, offers, and other relevant details to prospective customers.
• Identify customer needs and qualify leads based on their requirements and buying potential.
• Generate and maintain a healthy pipeline of qualified leads for the sales team.
• Schedule appointments, product demonstrations, meetings, or site visits for the sales team.
• Follow up regularly with interested and prospective customers.
• Maintain accurate records of calls, customer interactions, follow-ups, and lead status in CRM/Excel.
• Coordinate with the sales team to ensure smooth handover of qualified leads.
• Handle customer objections and provide appropriate responses to move prospects forward in the sales process.
• Achieve daily and monthly calling, lead-generation, and appointment-setting targets.
• Conduct regular follow-ups with leads through calls, WhatsApp, SMS, or email as required.
• Maintain professional communication and a positive relationship with customers.
• Collect customer feedback and share relevant information with the sales and management teams.
• Stay updated about the company's products, services, offers, and competitors.

Key Skills & Competencies

• Excellent verbal communication skills.
• Good listening and interpersonal skills.
• Confident and persuasive telephone manner.
• Strong customer-handling and relationship-building skills.
• Ability to understand customer requirements and identify sales opportunities.
• Good follow-up and negotiation skills.
• Target-oriented and self-motivated approach.
• Basic knowledge of MS Office, Excel, CRM, or lead-management systems.
• Ability to handle rejection and work under sales pressure.
• Good Hindi and English communication skills; knowledge of a regional language will be an advantage.

Qualification

• Minimum 12th Pass / Graduate in any discipline.
• Prior experience in telecalling, pre-sales, customer service, inside sales, or lead generation is preferred.
• Freshers with good communication skills may also be considered.

Key Performance Indicators (KPIs)

• Number of outbound/inbound calls handled.
• Qualified leads generated.
• Lead-to-appointment conversion rate.
• Follow-up effectiveness.
• Sales team lead handover quality.
• Achievement of monthly targets.
• Customer interaction and service quality.

Preferred Candidate Profile

The ideal candidate should be confident, energetic, customer-oriented, and target-driven, with the ability to communicate effectively with different types of customers. The candidate should be comfortable making a high volume of calls and consistently following up with prospects.

Salary & Benefits

• Salary: ₹[18,000- 25,000] per month, depending on experience and skills.
• Attractive performance incentives based on targets.
• Training and career-growth opportunities.
• Supportive and professional work environment.
• [Other benefits, if applicable]

Note: This role is primarily focused on lead generation, customer interaction, qualification, follow-up, and appointment setting, with the objective of supporting the sales team in converting prospects into customers.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Work Location: In person