Pre-Settlement Litigation Support

ABOUT THE ROLE

The Pre-Settlement Litigation Support provides administrative, operational and client support throughout the pre-settlement phase, ensuring the claimants and legal teams have the resources and information needed for successful case management. This role is responsible for managing claimant contacts, responding to inquiries, and addressing/resolving concerns & complaints. Serving as a liaison between claimants and attorneys, this position facilitates clear communication and maintains accurate documentation. Tasks include maintaining records, providing necessary updates and modifications, and escalating issues across multiple communication channels.

DEPARTMENT: Pre-Settlement Services

POSITION LOCATION: Houston, TX (Onsite)

WHAT YOU'LL DO

• Maintain a positive, empathetic and professional attitude toward claimants.
• Communicate with claimants through various channels.
• Ensure claimant satisfaction and provide professional customer support.
• Keep records of claimant interactions, comments and complaints.
• Communicate and coordinate with other departments as necessary.
• Uphold confidentiality and handle sensitive information with discretion.

KNOWLEDGE, SKILLS, AND ABILITIES

• Required:

  • Excellent phone communication, active listening, and interpersonal skills.
  • Excellent organizational and attention to detail skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Highschool/College Degree

• Preferred:

  • Familiarity with Customer Resource Management (CRM) systems and practices.
  • Proven customer support experience.
  • Strong customer-centered care with the ability to adapt and respond to different clients.
  • Experience in Microsoft Office Suite
  • Familiarity with HIPAA, confidentiality requirements, and secure handling of sensitive client information.

BENEFITS

• 401(k) retirement plan with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance.
• Short-term and long-term disability coverage.

ABOUT ARCHER

ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services.

ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.

Education

Required

• High School or better

Preferred

• Bachelors or better

Skills

Required

• Attention to detail
• Multitasking
• Listening
• Interpersonal Skills
• Improving Customer Experience
• Conflict resolution/ Deescalating
• Communication skills
• Active listening

Preferred

• CRM Systems
• Time Management
• Team player
• Recordkeeping
• Organization
• MS Office skills
• Empathy
• Documentation
• Customer Service
• Critical thinking

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.