Precedent & Knowledge Coordinator

About Us
Turks is a national commercial law firm and a recognised leader in specialist areas of law. What sets us apart is how we work. We combine high quality legal expertise with a collaborative and people-focused culture that embraces continuous learning, innovative thinking and professional growth.
 
We're committed to delivering exceptional service to a diverse range of clients, while providing direct access to industry-leading partners who are invested in your growth and development. Here, your work is recognised, your ideas are valued and your impact can be felt across the business.
 
As we continue to grow, we're investing in our people, technology and capabilities to ensure Turks remains a great place to build a career, grow professionally and achieve your goals.
 
The Opportunity
We are seeking a Precedent & Knowledge Coordinator to join our Systems and Training team in Sydney. Working closely with lawyers, legal support staff, business services teams and technology vendors, you will support and improve the firm's business systems, document automation solutions, precedents, workflows and AI initiatives
 
This is a hands-on role for someone who enjoys technology, systems, process improvement and helping people get the most from the tools they use every day. You will play an important role in troubleshooting issues, delivering training, supporting system enhancements and contributing to continuous improvement projects across the firm.
 
This role may particularly appeal to an experienced Legal Assistant, Knowledge Coordinator, Precedent Coordinator or similar legal support professional looking to transition into a dedicated Legal Technology and Business Systems career path.
 
Your Role

• Support the planning, implementation and continuous improvement of firm-wide technology initiatives
• Configure, maintain and support key business systems and automation tools
• Troubleshoot system, workflow and process issues across multiple platforms
• Deliver training and day-to-day support to staff, explaining technical concepts in a clear and practical way
• Assist with maintaining and developing document automation, precedents and workflow solutions
• Support AI, automation and innovation initiatives across the firm
• Maintain user guides, support materials and knowledge resources
• Perform system testing and assist with upgrades, releases and enhancements
• Assist with improving user experience across business systems, forms and workflows
• Liaise with technology vendors, consultants and internal stakeholders to support successful delivery of initiatives
• Provide a high level of service to internal stakeholders and contribute to continuous improvement across systems and processes

Key Areas of Focus

• Supporting and enhancing Aderant Expert and other business applications
• Maintaining precedents, document templates and automation solutions
• Supporting workflow and process improvement initiatives
• Delivering training, onboarding and system support
• Assisting with AI and automation adoption across the firm
• Supporting system enhancements, testing and continuous improvement activities

About You
To be successful in this role, you will have:

• Experience in a Legal Assistant, Knowledge, Training, Applications Support, Systems Support or similar role
• Experience in a legal or professional services environment
• A genuine interest in technology, systems and process improvement
• Strong problem-solving and troubleshooting capabilities
• A proactive and service-focused mindset
• Excellent communication skills and the ability to support non-technical users
• Strong organisational skills and attention to detail
• The ability to learn new technology platforms and systems quickly
• Confidence working with a variety of stakeholders across the business
• Advanced Microsoft Office skills
• The ability to work independently while contributing effectively within a collaborative team

Desirable

• Exposure to business systems, document management systems or knowledge platforms
• Experience with Aderant Expert, iManage or similar business systems
• Experience using automation or workflow tools such as Power Automate, Power Apps or similar low-code/no-code platforms
• Exposure to document automation, precedents or knowledge management
• Experience delivering training or supporting user adoption of technology
• Exposure to AI, automation or digital transformation initiatives

What We Offer

• Competitive salary and benefits package
• Flexible, hybrid and part-time working arrangements, including job share opportunities
• Comprehensive learning and development program, internal and external workshops, and mentoring
• Transparent career progression framework and promotional pathways program
• Client secondment opportunities
• 12 weeks' paid gender-neutral parental leave for eligible employees, plus return-to-work support
• Employee Assistance Program (EAP)
• Access to a private wellbeing room
• Gym membership discounts
• One paid volunteer day per year
• Referral bonus program and employee recognition initiatives
• Diversity & Inclusion Committee and social initiatives
• Regular social, sporting and community events
• End-of-week complimentary refreshments and snacks delivered to your workspace to celebrate team achievements
• A modern, technology-enabled workplace supported by paper-light processes, collaborative teams and a strong values-driven culture designed to help you perform at your best

Focused in our approach. Experienced in our fields. Trusted by our clients and people.
 
If you require any adjustments throughout the recruitment process, please let us know. We are committed to providing an inclusive and accessible recruitment experience for all candidates.