Precision Ag Technician

Precision Ag Technician

About Us
At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

About the Position
The Precision Ag Technician installs, services, and troubleshoots precision agriculture and connected technology solutions on customer equipment and digital platforms. This role combines hands-on field work with Operations Center support to ensure customers’ technology is set up correctly, functioning reliably, and delivering value throughout the season. As a technical resource and customer partner, this position handles equipment setup, software updates, in-field adjustments, and data support while building strong, long-term relationships with customers.

Responsibilities

Equipment & Field Technology Support

Install, configure, and commission precision ag technology systems on customer equipment
Perform preseason on farm setups to ensure systems are ready for planting, application or harvest
Diagnose and repair issues with displays, receivers, controllers, wiring, and related components.
Complete software updates, activations, licensing, and MTG device transfers
Monitor system performance and address issues quickly to assist customers in using the technology
Document work performed and ensure accurate work orders for billing and service tracking

Digital & Operations Center Support

Assist customers with John Deere Operations Center, telematics, and connected solutions
Set up and manage In-Field Data Sharing, Wireless Data Transfer, subscriptions, and activations
Deliver Operations Center service packages that help customers get more value from their machine and agronomic data
Provide phone and remote troubleshooting for technology-related concerns
Help customers organize and interpret data to improve efficiency and decision-making
Contribute to Precision Ag Engagement Score (PAES) goals and store initiatives.

Customer Training & Engagement

Train customers on the proper use, setup, and care of precision ag and digital systems
Educate internal team members on technology features and best practices
Lead hands-on field and classroom training sessions
Partner with Account Managers to onboard new customers into precision solutions and perform account visits.
Assist sales teams with product & technology demonstrations
Maintain professional communication and build strong working relationships with customers

Team & Technical Support

Participate in the Gooseneck Technical Assistance Center (GTAC) call rotation
Provide after-hours assistance during peak seasons as needed
Work closely with service technicians and store teams to troubleshoot and resolve issues
Coordinate with other locations to ensure timely technology support
Stay current on advancements in precision agriculture hardware, software, and digital tools
Maintain accurate service records and contribute to internal reporting needs
Participate in the precision ag intern program, mentoring interns on various aspects of the job
Capture videos and pictures for use in Marketing related usage as needed

Knowledge, Skills, and Abilities

Strong troubleshooting, diagnostic, and repair skills for precision ag technology systems
Familiarity with John Deere equipment, displays, receivers, and Operations Center (preferred)
Ability to clearly communicate technical concepts to customers and teammates
Strong customer service and relationship-building skills
Proficient with computers, Microsoft Office, and digital platforms
Ability to multitask, prioritize, and manage multiple projects
High attention to detail and accuracy
Self-motivated with a proactive, problem-solving mindset
Comfortable presenting one-on-one and to groups
Commitment to customer data privacy and security
Works effectively independently and within a team environment

Qualifications

High school diploma or equivalent required
2–4 years of experience or internships in precision ag, ag technology, service, or related field preferred
Valid driver’s license and acceptable driving record required
Willingness to travel to customer locations as needed
Ability to work flexible hours, including evenings and weekends during peak seasons
Ability to lift and move equipment, parts, and tools
Comfortable working in a variety of conditions and environments
Participation in ongoing training and certification programs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.