MinterEllison

Location: Canberra
Contract Type: Permanent
MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.
We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.
At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm. You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.
We support sustainable ways of working regarding how, when and where you work and offer a wide range of social, financial and health benefits (see <a href="https://www.minterellison.com/-/media/Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-Dec%5C_2025.pdf" rel="nofollow noopener" target="_blank">https://www.minterellison.com/-/media/Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-Dec\_2025.pdf</a>)
Your Role
We have an exciting opportunity in our Canberra office to join our Business Services team in a Premises and Business Support role. This is a broad, hands-on role supporting the delivery of facilities, records, and business centre services to our staff and visitors. It would suit someone early in their career who is keen to build broad operational experience, with support and guidance from the team as you grow into the role.
Your Duties
In the Premises and Business Support role, your duties will include:
Facilities &amp; Workplace
<ul>
<li>Support legal groups and staff with facilities queries - helping with space, maintenance, and workplace matters, and escalating to the Team Leader or senior team members where required</li>
<li>Coordinate contractors for repairs and maintenance programs, tracking schedules, maintaining compliance records, and following up on actions under guidance from the team</li>
<li>Support space management across the office including allocations, security, churn, storage, moves, and locker and car park assignments, maintaining accurate data in the firm's space management tool</li>
<li>Support WHS compliance activities, workplace inspections, and consumable supplies, helping maintain high standards across the office</li>
</ul>
Records &amp; Archive
<ul>
<li>Help guide staff on records decisions - retain, archive, or destroy - in line with firm policy, with support from senior team members</li>
<li>Support the progression of approved destruction batches through the pipeline, in accordance with firm governance requirements</li>
<li>Handle archive retrievals, file movements, and day-to-day records queries for your office</li>
</ul>
Mail &amp; Document Production
<ul>
<li>Produce or coordinate outsourced document production including printing, binding, finishing, and
collation to a high standard
</li>
<li>Manage mail and courier operations accurately and on time, and maintain stationery and consumable stock through regular stocktakes
</li>
<li>Process supplier invoices and recharge costs to the appropriate matter(s) in line with firm procedures
</li>
<li>Support printer fleet management, troubleshooting faults and liaising with the vendor or support team as required
</li>
</ul>
Technology, Improvement &amp; Collaboration
<ul>
<li>Use ServiceNow day-to-day to log, prioritise, manage, track, and close service requests, using good judgment on urgency and cost-effective escalation</li>
<li>Identify opportunities to improve processes and practices, bring ideas to the Team Leader, and participate in Corporate Services projects as directed, including technology uplift initiatives</li>
<li>Maintain accurate SOPs for your work area, supporting the team's knowledge base and onboarding of new team members</li>
<li>Work closely with the Corporate Services team to ensure seamless, integrated service delivery</li>
<li>Build trusted relationships with our people, respond to operational queries professionally, and act as a reliable first point of contact who represents the Corporate Services team and supports continuity of service</li>
<li>As you grow in the role, there may be an opportunity to support a national vendor lead for a service provider - helping coordinate service delivery across offices and partnering with the Team Leader, as a future development opportunity rather than a day-one expectation</li>
</ul>
More About You
You will be comfortable switching between physical and digital tasks, keen to learn, and bring adaptability to both independent work and team collaboration. We particularly welcome applicants who are earlier in their career and keen to build broad experience across facilities, records, and business centre functions.
We welcome applicants who have:
<ul>
<li>Some experience (e.g. up to 1-2 years, including via internships, part-time or casual work) in one or more of the following areas: premises, facilities, records, or business centre work - within a corporate, professional services, or other office environment</li>
<li>A proactive, solutions-focused mindset - you are keen to anticipate issues, use initiative, and follow through with guidance and support from the team</li>
<li>Good time management skills and a willingness to manage multiple competing priorities in a busy environment, meeting deadlines consistently</li>
<li>Familiarity with facilities helpdesk systems (e.g. ServiceNow) and space management systems is a plus, but full training will be provided</li>
<li>A willingness to learn WHS requirements and safe workplace practices; a First Aid Certificate and/or Fire Warden experience is desirable but not required</li>
<li>Excellent communication and interpersonal skills, with the confidence to liaise with people at all levels, including Partners and external vendors, and a collaborative approach that supports your broader team</li>
<li>Exceptional attention to detail and a strong customer service orientation</li>
<li>Proficiency in Microsoft Office and genuine openness to digital tools and AI-assisted workflows</li>
<li>Willingness to undertake physical and mobile work across the office</li>
</ul>
How to apply
We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.
We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.
If you are currently a MinterEllison employee, please apply through the internal careers page.
If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact <a href="mailto:Jess.Brown@minterellison.com" rel="nofollow noopener" target="_blank">Jess.Brown@minterellison.com</a>.

Premises and Business Support

Premises and Business Support

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