Premises Manager

Key Qualifications

• Bachelor’s degree in Engineering, Facilities Management, Hospitality Management, or a related discipline from a recognized institution.
• Minimum 5 years of relevant experience in Facilities Management, Workplace Management, Hospitality Management, or a related service environment, with proven experience in team and client management.
• Proven experience managing a facilities portfolio of at least 100,000 sq. ft. within the past three years.
• Preferably with at least 3 years of experience with JLL or equivalent experience providing Integrated Facilities Management services.
• Strong experience in account operations, client relationship management, workplace experience, and service delivery.
• Background in Hospitality Management, Hotel Operations, Guest Services, Concierge, Events Management, or other customer-facing service environments is highly preferred.
• Demonstrated ability to apply hospitality standards and customer experience principles to workplace and facilities operations.
• Strong knowledge of Facilities Management, including housekeeping, maintenance, security coordination, pest control, landscaping, waste management, space management, concierge, events, and workplace services.
• Proven experience managing vendors and service partners, including monitoring of SLA, KPI, SOW, EHS, and contractual requirements.
• Working knowledge of government statutory requirements, permits, licenses, safety regulations, and facility compliance requirements.
• Experience managing Capex and Opex budgets, financial forecasting, variance analysis, procurement, purchase orders, and vendor billing.
• Strong understanding of energy management, sustainability, waste reduction, and environmental programs.
• Proven experience managing projects, site improvements, events, and adhoc client requirements within agreed timelines and budgets.
• Experience preparing and presenting operational, financial, facilities, and management reports, including business reviews.
• Strong understanding of EHS, emergency response, business continuity, risk management, and incident escalation.
• Proven ability to lead, coach, and develop teams while maintaining high standards of performance, accountability, and customer service.

Core Skills and Competencies

• Facilities & Workplace Management
• Hospitality & Customer Experience
• Client & Stakeholder Management
• People Leadership & Team Management
• Housekeeping & Soft Services Management
• Concierge & Workplace Experience
• Events & Meeting Management
• Vendor & Contract Management
• Financial & Budget Management
• Project Management
• EHS & Statutory Compliance
• Problem Solving & Decision Making
• Data Analysis & Reporting
• Sustainability & Continuous Improvement
  Microsoft Office, particularly Excel, PowerPoint, and Google
• Strong communication, interpersonal, and presentation skills
• Ability to work independently and under pressure