Premium Audit Technician

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CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide .

Under general supervision reviews and reconciles the consistency, completeness, and mathematical accuracy of complex premium audits by comparing findings with applications, endorsements, and renewals.

JOB DESCRIPTION:

Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Sets up and maintains interim and RM premium audit files for complex premium audits in accordance with internal operating procedures.
• Compares and checks information supplied by premium auditors from the field for consistency, completeness, and mathematical accuracy.
• Reviews and processes appropriate information records and works with auditors to ensure accuracy.
• Performs advanced policy calculations.
• Coordinates with customers and underwriting, when necessary, for additional information. Responds to and resolves external customer inquiries.
• Provides data input into insurance systems accurately.
• Provides training expertise and feedback to Premium Audit Technicians.
• Researches Audit Status Report to clear older expired policies that need to be billed
• Endorses added states to policy before billing final audit. Reports to Audit endorsement team Additional/Return premium information in accordance with internal procedures. Respond or initiate Large AP emails so that current term policy can be endorsed.
• Verify Automation reports for WC rating errors and clears errors. Maintains accuracy of reporting system (JAMS- i.e. close out audits when completed with estimated and actual premiums).

Reporting Relationship
Supervisor or above

Skills, Knowledge and Abilities

• Solid knowledge of the insurance industry with an understanding of all lines of business.
• In-depth understanding of policy language and documentation.
• Good organizational skills and the ability to prioritize multiple tasks.
• Strong attention to detail with the ability to work well under pressure situations.
• Good interpersonal and communication skills.
• In-depth knowledge of Microsoft Office Suite as well as other business-related software.

Education and Experience

• Associate's degree or equivalent experience.
• Typically a minimum of three year's related work experience.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]