Presales Engineer

Roles and Responsibilities

Technical Sales Support

• Provide real-time technical support to RSMs during customer calls, RFP reviews, and negotiations serving as the subject matter expert on Mantra's product portfolio
• Develop and deliver customised product demonstrations (remote and in-person) for government, banking, telecom, and enterprise prospects; adapt demo scenarios to each customer's use case
• Respond to technical sections of RFPs, tenders, and BOQs: write detailed product compliance matrices, technical architecture sections, and certification evidence packages

SolutionArchitecture

• Design end-to-end biometric identity solutions for customer environments: on-premise, cloud, hybrid, and edge deployments; produce solution architecture diagrams and integration flow documents
• Advise customers on integration of Mantra devices and SDKs with their existing platforms (banking core systems, telecom OSS/BSS, AFIS, ABIS, HR platforms)
• Define hardware BOMs, licensing models, and deployment frameworks for multi-site, high-volume projects

POC&PilotManagement

• Plan, coordinate, and execute technical POCs and pilots for strategic prospects; define success criteria, manage device shipment, oversee integration testing, and produce evaluation reports
• Provide SDK integration support to partner technical teams during POC phase; escalate to engineering when required

SDK & Technical Validation

• Conduct technical validation of Mantra SDKs with partner and customer development teams; troubleshoot API integration issues
• Maintain a library of integration guides, configuration playbooks, and API documentation for major platforms

Key Performance Indicators

• Win rate improvement: contribute to >50% win rate on opportunities with presales engagement (vs. industry avg 3035%)
• RFP response SLA: technical sections complete within 72 hours of assignment
• POC completion rate: >80% of POCs leading to commercial proposal within 60 days
• Customer satisfaction: post-POC feedback score >4/5 from RSM and the customer.
• Partner Technical Onboarding KPI: Number of SI/VAD/ISV partner technical teams onboarded per quarter (demo kit deployed, SDK integrated, at least one POC executed); target 4 new partner technical onboardings per quarter
• Revenue Influence KPI: Presales involvement tracked in 80% of all deals above $25K in value; revenue won on deals with Presales engagement tracked separately as 'Presales-influenced revenue' — target $600K influenced revenue Year 1
• Integration Library KPI: Number of unique platform/SDK integration guides completed and published (banking core, telecom OSS, ABIS/AFIS, HR platforms); target 6+ new integration guides per year to reduce repeat effort on future deals