Presales Engineer

• This position is needed to enable our customers to build the future of communications
• The Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments
• Twilio’s Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers
• They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions
• They build customer trust in Twilio’s solutions
• Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers
• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Presales Engineers

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations- Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Excellent communicator and presenter able to gain audience confidence
• Experience with sales methodologies
• Backend (Java, C#, Node.js, Python, PHP)
• Previous experience in Telecom, SIP, Contact Center, or Security
• Experience building with REST APIs
• Previous software development experience or working knowledge in one or more of the following areas:
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Experience working with customers in the DACH region
• Proficient German speaker