Presales Engineer

We are seeking a Technical Support & Pre-Sales Engineer to serve as the bridge between Dahua’s innovative products and our channel customers. You will introduce new product features, provide expert technical guidance, support project execution, and deliver training to enhance customers’ technical capabilities. By collaborating with sales and marketing teams, you will help drive customer success, gather feedback for product improvement, and promote Dahua’s technology and brand.

Job Description

1. Introduce new product features to channel customers, and assist them in product selection and configuration.
2. Recommend suitable product models based on customers’ BOQ lists and specific requirements.
3. Provide timely technical support to resolve customer issues.
4. Conduct training for channel customers’ technical staff to enhance their technical capabilities.
5. Gather and consolidate customer feedback and product demands, and report them to the product department for improvement.
6. Support sales by tracking project progress, assessing risks, and proposing effective solutions.
7. Work closely with the marketing team to promote Dahua’s technology and brand concepts, enhance customer understanding of Dahua products, and collect market feedback.

Job Requirements

1. Experience in technical support related to networking, communications, computer systems, or similar fields.
2. Prior experience in CCTV systems is highly preferred; familiarity with camera and DVR/NVR setup and connection is an advantage.
3. Proficient in Microsoft Office and familiar with common network diagnostic tools (e.g., Sniffer, NCOM), as well as router, switch, and IP configuration.
4. Minimum of 1 year experience in technical support or engineering roles.
5. Strong command of English in reading, writing, speaking, and listening; Chinese proficiency is a strong plus.
6. Experience in delivering product presentations or training is an advantage.
7. Bachelor’s degree required, preferably in Engineering, Computer Science, IT, or other related technical fields.