Presales Engineer

4Twenty Consulting is partnering with a leading Australian EdTech SaaS company to hire a Pre-Sales Technical Specialist for its growing Sydney team.

This is a fantastic opportunity for someone currently working as an IT Manager, Systems Administrator or IT Coordinator within a school who wants to transition into the technology sector.

The business is an established, rapidly scaling education technology provider, supporting thousands of schools across Australia and international markets.

Its cloud-based software helps schools streamline operations, manage information and improve communication across their communities.

You don't need a sales background or previous Pre-Sales experience. We're looking for someone with strong technical knowledge, excellent communication skills and the ability to explain how different systems work together.

The Opportunity

You'll become the technical expert supporting an established SaaS sales team, helping schools understand how the company's technology integrates with their existing IT environments.

Working alongside Account Executives, you'll join customer demonstrations, answer technical questions and help prospective customers confidently navigate the buying process.

Think integrations, APIs, data flows, SSO, security and privacy.

You won't be responsible for closing deals or carrying a sales target. Your focus will be on providing technical expertise, solving problems and helping the sales team move opportunities forward.

This is an excellent entry point into SaaS pre-sales, with genuine career progression into Solutions Engineering and more senior technical roles.

What You'll Be Doing:

• Join approximately 5–8 customer demonstrations and technical discussions per week.
• Support Account Executives with technical product demonstrations and customer questions.
• Explain integrations, APIs, databases, SSO, hosting and security requirements.
• Help schools understand how new software connects with their existing systems.
• Configure and troubleshoot customer trials.
• Respond to technical queries and complete IT, security and privacy questionnaires.
• Work closely with Sales, Product and Engineering teams to resolve technical challenges.
• Help build internal technical documentation, FAQs and sales enablement resources.
• Support smooth technical handovers to onboarding teams.

What We're Looking For:

• 2+ years of experience in IT support, systems administration, IT management or a similar technical role.
• Ideally, experience working within a school, education department or EdTech environment.
• Good understanding of APIs, software integrations, databases and cloud-based systems.
• Working knowledge of SSO, SAML and identity management.
• Strong communication skills and the confidence to explain technical concepts to both IT professionals and non-technical stakeholders.
• A practical, solutions-focused approach to troubleshooting and problem-solving.
• An interest in SaaS, technology and developing a career beyond traditional IT support.

Highly regarded:

• Experience with school management platforms such as SchoolBox, TASS or Synergetic.
• Familiarity with Student Information Systems (SIS) and Learning Management Systems (LMS).
• Experience integrating or administering multiple school software platforms.
• Understanding of school data security, privacy requirements or ST4S assessments.

Why Join?

💰 $100,000 Base + Super

🚀 Transition into SaaS: An opportunity to move from school IT into a growing technology business without needing previous sales experience.

📈 Career Progression: Develop into Solutions Engineering or more senior technical pre-sales positions.

🎓 Established EdTech Platform: Work with technology supporting thousands of schools.

🤝 Cross-Functional Exposure: Collaborate closely with Sales, Product, Engineering and senior technical specialists.

🏢 Hybrid Working: Sydney-based, three days in the office.

📚 Learning & Development: Dedicated professional development support and training opportunities.

🌴 Employee Benefits: Parental leave, wellbeing support, team events and a collaborative culture.

Interested?

If you're currently working in school IT or a technical support role and have been thinking about making the move into the SaaS industry, this could be a fantastic next step.

No sales experience required. Just strong technical fundamentals, curiosity and a willingness to learn.