Presales Executive

Job Title: Pre-Sales Executive

Department: Sales / Pre-Sales
Industry: Real Estate
Experience: Fresher / 1–3 Years
Employment Type: Full-Time
Location: Chennai

Job Summary

We are looking for an enthusiastic and customer-focused Pre-Sales Executive to support our real estate sales team. The candidate will be responsible for handling incoming leads, making outbound calls, understanding customer requirements, explaining project details, qualifying prospects, scheduling site visits, and maintaining accurate lead records in the CRM.

Key Responsibilities

• Handle incoming leads received through digital marketing, property portals, website, social media, referrals, and other sources.
• Make outbound calls to prospective customers and understand their property requirements.
• Collect and maintain customer information such as budget, preferred location, property type, size, and purchase requirements.
• Qualify leads based on customer interest, budget, location preference, and purchase timeline.
• Explain project details including location, configuration, pricing, amenities, facilities, payment plans, and other relevant information.
• Respond to customer enquiries and provide accurate information about the projects.
• Schedule and coordinate site visits for interested and qualified customers.
• Confirm site visit appointments and coordinate with the Sales Executive/Sales Manager.
• Conduct regular follow-ups with leads who have shown interest in the project.
• Maintain complete and updated customer information, call remarks, follow-up dates, and lead status in the CRM.
• Identify hot, warm, cold, interested, not interested, and unreachable leads based on customer interaction.
• Transfer qualified leads to the appropriate Sales Executive for further sales discussions and conversion.
• Coordinate with the Sales and Marketing teams to ensure smooth lead management and follow-up.
• Monitor pending follow-ups and ensure that no qualified lead is missed.
• Prepare daily and monthly reports related to calls, leads, follow-ups, appointments, and site visits.
• Maintain proper records of lead sources and provide feedback regarding lead quality to the Marketing team.
• Handle customer objections at the initial stage and escalate pricing, legal, technical, or documentation-related queries to the concerned team.
• Achieve assigned daily/monthly calling, lead qualification, follow-up, and site-visit targets.
• Update all customer interactions and lead movements accurately in the CRM system.
• Support the Sales team throughout the lead-to-site-visit process and ensure smooth customer handover.

Required Skills

• Excellent verbal communication skills
• Good Tamil and English communication
• Strong customer-handling skills
• Good convincing and interpersonal skills
• Basic knowledge of real estate sales
• Good follow-up skills
• CRM knowledge
• Basic MS Excel/MIS knowledge
• Ability to work with targets
• Good coordination and time-management skills

Key Performance Indicators (KPIs)

• Number of leads contacted
• Call volume
• Lead qualification rate
• Follow-up completion rate
• Site visits scheduled
• Site visits completed
• Lead-to-site-visit conversion
• Qualified leads handed over to Sales
• CRM data accuracy
• Target achievement

Career Growth

Pre-Sales Executive → Senior Pre-Sales Executive → Pre-Sales Team Leader → Pre-Sales Manager → Sales Manager

Pay: ₹18,000.00 - ₹32,639.51 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Internet reimbursement
• Leave encashment

Work Location: In person