Presales Infrastructure Solution Architect

ABOUT US

BGTS is a software and technology solutions company , powered by over 1,800 professionals . With more than 25 years of experience in digital transformation & engineering, technology consulting, and enterprise service management , we empower our clients to achieve success through a combination of engineering expertise and industry insight .

Our strategically located engineering centres and group companies in London, Sheffield, Amsterdam, Düsseldorf , and other key locations provide flexibility, speed, and convenience, enabling us to deliver tailored, impactful solutions to clients around the world.

BGTS is committed to creating value for enterprises by offering high-quality, customer-centric, and results-driven solutions. The company has received multiple international awards and is recognised as one of the largest independent software companies in its region.

Role Overview

The Pre-Sales Infrastructure & ITSM Solutions Architect bridges sales and technical delivery by scoping, sizing, and pitching enterprise-grade infrastructure and IT Service Management (ITSM/ESM) solutions. You will partner with Account Executives to act as a trusted advisor to C-level client executives, translating complex business challenges into scalable technical architectures and profitable commercial proposals.

Key Responsibilities

• Discovery & Scoping: Lead technical discovery sessions and workshops with client leadership (CIOs, CTOs, IT Directors) to identify pain points across cloud/data center infrastructure and IT service management workflows.
• Solution Architecture: Design end-to-end reference architectures combining hybrid cloud, on-premises data centers, and leading ITSM/ESM platforms (e.g., ServiceNow, Atlassian/Jira Service Management, BMC Helix).
• Proposal & Bid Management: Own the technical narrative and delivery scope for RFIs, RFPs, Statements of Work (SoWs), and Proofs of Concept (PoCs).
• Commercial & TCO Sizing: Build pricing models, license calculations, Rough Order of Magnitude (ROM) estimates, and ROI/TCO business cases to justify solution value.
• Delivery Handoff: Collaborate with post-sales delivery teams to ensure project feasibility, alignment with profit margins, and smooth handoff from sales to implementation.

Qualifications & Key Skill Sets

• Technical Expertise:
• ITSM/ESM: Strong mastery of ITIL frameworks, CMDB design, service desk automation, and enterprise platforms.
• Infrastructure: Solid understanding of public/hybrid cloud (AWS, Azure, GCP), data center virtualization, networking, and basic cybersecurity principles.
• Commercial Acumen: Proven ability to position enterprise software/infrastructure value, calculate margins, and address buyer objections.
• Executive Communication: Exceptional presentation, workshop facilitation, and storytelling skills to engage both technical teams and finance/business executives.
• Experience: 10 years in pre-sales engineering, solution architecture, or technical consulting within enterprise IT environments.